UX Researcher

**User Experience Researcher**

Come join the Thomson Reuters UX Research team We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally.

**About the Team**

The UX Team is undergoing an exciting transformation in the ways we work and our team structure. We now have a spot in the C-suit and the sky is the limit to bringing intuitive, effective, and elegant solutions to our customers. Our CEO recently shared in an employee Town Hall that “Our Job #1 is improving the customer experience and our Job #2 is innovation.” The UX Research team is leading the way to help our company achieve this mission.

**About the Role**

**Specific responsibilities include**:

- Determine and recommend the most efficient and effective user-centered research approaches to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process.
- Synthesize quantitative and qualitative data to help drive product and design decisions.
- Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process.
- Create written reports of insights and observations.
- Conduct literature reviews and synthesize.
- Assist with discovery and foundational research activities to inform UX design decisions.
- Assist in developing user journeys and personas.
- Take ownership for self-development, stay current with research techniques and tools in the field of UX.
- Be a self-starter. Take initiatives and drive assigned projects from beginning to end.

**About You**

You are a fit for the role of **User Experience Researcher** if you have:

- Bachelor’s degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent.
- 2+ years' experience conducting UX research.
- Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members.
- Comfort with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
- Dedication to advocacy of a user-centered, evidence-based approach to product development, while balancing business needs.

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**What's in it For You?**
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- ** Purpose Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time