UX Researcher
1 week ago
Senior UX Researcher (Onsite) Location: Toronto, ON Pay rate: CAD70-$80/hr. Industry Type: Public Sector Overview Seeking a Senior UX Researcher to lead UX/CX research and DesignOps initiatives, focusing on creating scalable, repeatable research and design processes across digital products. Key Requirements 8+ years of UX/CX research experience (interviews, surveys personas, journeys, usability testing) 6+ years of DesignOps experience, including process optimization and governance Strong research planning, participant recruitment, and survey design experience Expertise in documentation, workflow analysis, and process standardization Excellent communication and facilitation skills (including remote workshops) Proficient with Microsoft O365 and digital collaboration tools (Miro, Mural, FigJam or similar) Responsibilities Analyze existing UX/CX workflows and identify gaps and improvement opportunities Define, document, and optimize repeatable UX/CX research and design processes Collaborate with cross-functional partners (e.g., Product, Legal, Privacy, Security) Facilitate feedback sessions and design thinking workshops Develop and maintain research templates, documentation, and standards Communicate progress, risks, and outcomes to leadership Support organization-wide adoption of UX/CX best practices Desired Skills UX certification or accreditation Strong analytical, problem-solving, and decision-making skills Experience with research and whiteboarding tools Background in healthcare, digital health, or public sector environments (preferred) Familiarity with accessibility standards (WCAG/AODA) Deliverables UX/CX research processes and standards documentation Research and evaluation templates (plans, insights reports, personas, journey maps) User feedback and accessibility testing reports Regular status updates and knowledge transfer documentation Equal Opportunity Employer As a certified minority-owned business, Pride Global and its affiliates are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. #J-18808-Ljbffr
-
UX Researcher
2 weeks ago
Toronto, Canada theScore Full timetheScore, a wholly-owned subsidiary of PENN Entertainment, empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players....
-
UX Researcher
1 week ago
Toronto, Canada Thomson Reuters Full time**User Experience Researcher** Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and...
-
UX Researcher
2 weeks ago
Toronto, Canada Russell Tobin Full timeSenior UX Researcher (Onsite) Location: Toronto, ON Pay rate: CAD70-$80/hr. Industry Type: Public Sector Overview Seeking a Senior UX Researcher to lead UX/CX research and DesignOps initiatives, focusing on creating scalable, repeatable research and design processes across digital products. Key Requirements 8+ years of UX/CX research experience (interviews,...
-
UX Researcher
1 week ago
Toronto, Ontario, Canada BMO Full timeThe AIR MILES Reward Program is one of Canada's most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...
-
UX Researcher
1 week ago
Toronto, Canada The Home Depot Canada Full time**With a career at The Home Depot, you can be yourself and also be part of something bigger.** **Overview** At The Home Depot Canada we have a relentless focus on customer service and are on a mission to provide the best interconnected shopping experience to our customers. We're on the lookout for a talented _UX Researcher_ to join our UX team at The Home...
-
UX Research Manager
1 week ago
Toronto, Canada Sport Chek Full time**What you'll do**UX Research manager will influence and inspire all UX Researcher to ensure customer centricity while supporting ‘best-in-class’ digital experience design across CTC (including CT, Marks, Sport Chek, Triangle Loyalty & CT Bank). The UX Research Manager will direct Generative and Evaluative Researchers and Analysts covering eCommerce web,...
-
UX Research Manager
1 week ago
Toronto, Canada Sport Chek Full time**What you'll do**UX Research manager will influence and inspire all UX Researcher to ensure customer centricity while supporting ‘best-in-class’ digital experience design across CTC (including CT, Marks, Sport Chek, Triangle Loyalty & CT Bank). The UX Research Manager will direct Generative and Evaluative Researchers and Analysts covering eCommerce web,...
-
UX Researcher, Director
4 weeks ago
Toronto, Canada Fitch Ratings Full timeAbout Us Join our innovative team at Fitch Ratings, where we strive to create exceptional user experiences that drive our business forward. We are looking for a passionate UX Researcher to help us understand our users' needs and behaviors, ensuring our products are intuitive, engaging, and impactful. The prospective candidate will join our Ratings Workflow...
-
UX Researcher, Director
3 weeks ago
Toronto, Canada Fitch Ratings Full timeAbout Us Join our innovative team at Fitch Ratings, where we strive to create exceptional user experiences that drive our business forward. We are looking for a passionate UX Researcher to help us understand our users' needs and behaviors, ensuring our products are intuitive, engaging, and impactful. The prospective candidate will join our Ratings Workflow...
-
UX Research Lead
2 days ago
Toronto, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
