Fitness Centre Shift Lead

1 week ago

Calgary, Canada MNP Community & Sport Centre Full time

**Role**:As an integral; part of the Fitness & training team, you will be responsible for taking excellent care of our customer and creating an engaging and satisfying customer experience for Fitness Centre users. You will also provide support and guidance to customers, and ensure that the Fitness Centre and dryland areas are in proper and professional working order.

**Reports to**: Fitness & Training Manager

**What’s In It for You**:

- Free facility access based on hours worked plus a variety of free and discounted programs & services.
- Employee recognition program.
- Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
- Free parking and close to transit with a C-train and bus stop steps away.

**What You’ll Do**:

- Provide hands-on leadership, guidance, and coaching for the Fitness Consultants
- Support the scheduling of Fitness Consultants
- Complete weekly and biweekly administrative duties including implementation of value added incentives for customers, coordinating scheduling with staff, and filling operational requests from the Fitness Centre Team Leaders
- Demonstrate personalized and professional customer service skills
- Actively contributing to facility-wide teamwork and supporting the Wellness Model
- Provide effective and professional communication to customers and co-workers
- Liaise with all other work teams within MNP Community & Sport Centre
- General maintenance, upkeep and tidiness of the Fitness Centre
- Maintain safety standards
- Handle immediate first aid needs
- Educate and enforce dryland rules
- Provide spotting support to customers
- Maintain a professional appearance at all times
- Oversee day to day operations of the dryland facilities
- Projects assigned
- Oversee and assist in setting up of equipment and Special Events
- Assist in moving heavy sports equipment.

**Hours**

Mon-Fri - 5:00pm - 9:00pm

**or**

Sat/Sun - 2:30pm - 10:30pm

**What You’ll Need**:

- You are a high-energy individual who thrives in a competitive and dynamic environment.
- Working towards or have completed a post-secondary education in Kinesiology, Exercise Science or a related degree or diploma. Personal Training certification may be considered.
- Current certification CPR C (recertified within one year) and Standard First Aid (recertified within 3 years) - required before employment can commence.
- Must be able to lift up to 50lbs and assist with moving heavy sports equipment.
- You have a “customer first” service approach, are committed to communication, and are able to motivate others.
- You have a professional manner, an optimistic “can-do” approach, and are efficient when dealing with multiple tasks in a fast paced environment. You are passionate about producing results and your superior problem-solving skills enable you to respond to changing priorities.
- A proven track record working independently and in a team environment is an asset.

**_Our Commitment to Diversity, Equity, and Inclusion:_

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