Fitness Centre Shift Lead

**Position Summary**:
The Fitness Shift Lead at Cougars Athletics and Recreation is a vital role focused on fostering an environment that supports the Mount Royal University community in achieving personal growth through Athletics and Recreation. This position involves overseeing fitness centre operations, assisting with personal training services, and supporting MOVE MORE group fitness classes. The goal is to maintain a safe, accessible, and inclusive fitness environment while promoting health and wellness.

**Accountabilities/Duties**:
**Personal Training Service Delivery**:

- Mentor and observe personal training practicum students.
- Track and record personal training client visits.
- Communicate the intake process to potential clients.
- Facilitate orientations for youth and fitness centre users.
- Educate patrons on the safe use of fitness equipment.

**MOVE MORE Group Fitness**:

- Prepare for classes, including facility and equipment set-up.
- Record and analyze class statistics.
- Assist with staff evaluations and program administration tasks (e.g., class lists).
- Ensure cleanliness in studios and storage rooms.
- Provide input and feedback on the MOVE MORE program to the Fitness & Customer Experience Supervisor.
- Oversee daily operations related to the MOVE MORE program.
- Enforce and educate on MOVE MORE policies.
- Maintain equipment inventory and submit work orders as needed.
- Build relationships with clients through engagement, assessment, and motivation.
- Demonstrate professionalism in communication, attire, and punctuality.
- Collaborate effectively within a team.

**Fitness Centre Operations**:

- Supervise fitness centre associates, providing coaching and support for daily operations.
- Conduct facility checks to ensure safety, cleanliness, and proper user conduct.
- Monitor capacity in all fitness areas.
- Address and resolve customer complaints and inquiries face-to-face.
- Enforce facility policies and regulations.
- Perform equipment checks and manage fitness and recreation activity spaces.
- Handle member towel laundry and maintain locker room stock.
- Clean and organize fitness equipment in all areas.
- Complete assigned tasks from direct supervisors.
- Understand and implement emergency and evacuation procedures.
- Employ strong critical thinking skills.
- Support various stakeholders including academic classes, wellness programs, summer camps, and rental groups.

**Qualifications**:
**Preferred**:

- Health & Physical Education Degree or Kinesiology Degree
- Personal Fitness Trainer Diploma or equivalent
- Specialty certifications (e.g., Older Adult, Strength and Conditioning)

**Minimum**:

- Personal Trainer certification or in progress (e.g., C-SEP, ACE)
- Current Intermediate (Standard) First Aid with CPR-C or ability to obtain certification by first shift
- At least one year of experience in the fitness or recreation industry

**Assets**:

- Knowledge of ActiveNet software
- Excellent communication, organizational, and interpersonal skills
- Customer service and conflict resolution experience

**In-house Training Requirements (to be completed within six months of employment)**:

- Workplace Harassment and Safety
- Warden Training
- Risk Management Training
- Inclusive Language Training

Equal Opportunity Employer: Cougars Athletics & Recreation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Part-time, Casual

Pay: $18.50-$23.00 per hour

Expected hours: 4 - 35 per week

**Benefits**:

- Flexible schedule
- On-site gym

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- First Aid Certification (required)
- CPR Certification (required)

Work Location: In person