Coordinator

**Organization**:
TNO - THE NEIGHBOURHOOD ORGANIZATION

**Department**:
Newcomer Services

**Program/Project**:
Language and Skills Development Program

**Position Title**:
LINC Coordinator

**Location and Hours of Work**:
TNO sites and offsite - 35 hours per week

**Position Type**:
One-Year Contract

**Expected Start date**: ASAP

TNO - THE NEIGHBOURHOOD ORGANIZATION (TNO, formerly _Thorncliffe Neighbourhood Office_) is a community based multicultural, multi-service agency, which offers a broad range of programs to serve Thorncliffe Park, Flemingdon Park, and the surrounding communities through strengthening the quality of individual and community life through services, engagement, partnerships and advocacy.

**Program Summary**

The Language and Skills Development Program stream provides services that facilitate social, economic and civic integrations of newcomers into the community and the society at large. Services provided include needs assessment, service planning, information and referrals, reception and orientation, translation, interpretation and introduction to community resources. The Language and Skills Development Program helps newcomers learn English and assists them in the settlement process and integration into Canadian society.

**Position Summary**

The LINC Coordinator provides overall coordination and leadership to the LINC program including the Care for Newcomer Children and English Conversation Group. The LINC Coordinator supports the teachers and learners in attaining the goals set out for the LINC program and promotes the program to the community. The incumbent will also assist in the development of the overall vision and strategic direction of the program, while building positive relationships with staff, instructors and regional partners, at large. The position will fully engage in various initiatives in support of language education & the integration of newcomer families into the community.

**Main Tasks and Responsibilities**:

- Provide information, logístical support, pedagogical information and language acquisition expertise to instructors of all levels and shifts.
- Assist the Manager in the development of LINC policies and ensure implementation of the policies, plans and program.
- Coordinate the day-to-day operations of the LINC and English Conversation program staff; assist with emergent classroom/learner/instructor and CNC needs.
- Work with the manager to determine metrics (program goals/needs & enrolment statistics) to assist in the periodic review and annual program planning processes.
- Assist in developing new initiatives to address local labor market trends and gaps in service.
- Provide excellent leadership to instructors and the support team in the delivery of the program.
- Plan and/or facilitate professional development activities for instructors and CNC staff.
- Attend partnership sub-committee meetings, identify and liaise with TNO Staff and other stakeholders to increase awareness of the newcomer language programs.
- Interacts with the lead CNC Staff about day to day coordination of the child care services including space issues, attendance and child registrations.
- In collaboration with manager and TNO colleagues, develop and execute a marketing and communications plan to increase the visibility & awareness of TNO’s language and settlement services, internally and externally.
- Meet new clients to do a holistic intake and needs assessment to determine their learning goals. And provide referral to relevant services as needed.
- Provide orientation to new learners about LINC Program policies and procedure, portfolio-based learning assessment (PBLA) and the companion binder.
- Review weekly attendance and communicates with clients on pertinent issues.
- Work with Manager to ensure PBLA implementation as per contribution agreement
- Arranges for guest speakers and presentations other logistics arrangement.
- Ensure effective programming based on the PBLA Course description and CLB information.
- Ensure continual evaluation of effectiveness of program delivery.
- Conduct activities related to the measurement of program outcomes.
- Liaise with the manager to ensure there is adequate instructional materials and equipment.
- Maintain an inventory of up-to-date instructional materials.
- Work with LINC administration to support general program needs.
- Compile and provide classroom/instructional data to the manager as required.
- Identify skills gaps, and recommend appropriate professional development activities.
- Support PBLA Lead teacher.
- Set or change program policies and practices to facilitate PBLA teaching. Monitor PBLA practices in the program.
- Complete an annual program self-assessment using the PBLA Practice Review Framework, identify, and complete an action plan.
- Provide support for PBLA lead teacher and classroom teachers completing their action plans.
- Schedule instructor-student portfolio reviews and support instructors with conducting those