Process Improvement Specialist, Nar

Canada-Ontario-Ajax

2 years contract position

**Role Summary**

Role Responsibilities:
**Process Improvement & Optimization - 25% of time spent**
- Scoring and prioritization of ideas and Business support request
- Management of project scoring and prioritization models to ensure the resources are working what matters the most
- Leader of process design reviews to produce process visibility, root cause analysis and proposed process changes
- Execute and deliver statistical analysis on new projects and active implementations (regression analysis and performance forecasting)
- Facilitation of Kaizen/Lean Sprints for front office and back-office departments process discovery workshop
- On demand support to Business managers across the North American Region to escalated cross-organizational solutioning

**Process Standardization - 25 % of time**
- Lead (prepare and facilitate) weekly project status team meetings to determine health status and risk mitigations to meet delivery targets
- Lead and support benchmarking workshops to embrace new tools and techniques to optimize process standardization through redesign and automation
- Support the development, facilitation, and execution of Lean Process forums to support cross-organizational education

**Lean Academy Support - 25 % of time**

**Financial - 25 % of time**
- Proactively engages with community leaders, business and other customer groups to understand and anticipate business needs.
- Track and report project roadmaps against KPOs/KPI commitments
- Develops metrics and key performance indicators that provide data for process measurement and drive key decisions for improvement within the business
- Responsible for leading projects through the degree of implementation level 3 (financial and non-financial contributions).

**Years of Relevant Experience**
- 5+ years of experience in agile/lean methodology working environments (DMAIC, DFSS, Kaizen, PI planning)
- 3+ years experience in related industry and/or automotive/financial

**Required Education**
- Bachelor’s degree in Finance, Business related or equivalent experience

**Desired Education**
- Master degree in Finance or Business

**Skills**
- Communication skills - interpersonal, presentation and written
- Problem solving
- Analytical skills - using logic and reason, creative and strategic thinking
- Computer savvy - skilled in the use of software
- Influencing and negotiation skills
- Resource/Team management - ensuring efficient use of available capacity (planning and assignment of tasks)
- Customer Focus - dedicated to build loyalty among customers
- Performance driven
- Creative / unconventional thinking
- Leadership skills - coaching, developing and mentoring employees

**Required Skills**:

- Strategy execution through designing new models
- Familiar with RPA or other workflow automation tools

**Desired Skills**
- Six Sigma greenbelt certification
- Data Visualization and Reporting
- Perform Statistical Analysis

**Work Flexibility**
- Travel up to 15% of time (primarily to attend Group / Project meetings)
- VW Credit Canada, Inc. is committed to the health, safety, and well-being of our employees. Effective November 8, 2021, VW Credit Canada, Inc. will require all new employees to be fully vaccinated (with the number of doses recommended by public health guidance) against COVID-19. New employees will be required to provide proof of vaccination or entitlement to an exemption. If you are entitled to an exemption (as determined by VW Credit Canada, Inc.) then you will be required to follow the company’s applicable protocol for unvaccinated workers. VW Credit Canada, Inc. is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. VW Credit Canada, Inc. is committed to the health, safety, and well-being of our employees. Effective November 8, 2021, VW Credit Canada, Inc. will require all new employees to be fully vaccinated (with the number of doses recommended by public health guidance) against COVID-19. New employees will be required to provide proof of vaccination or entitlement to an exemption. If you are entitled to an exemption (as determined by VW Credit Canada, Inc.) then you will be required to follow the company’s applicable protocol for unvaccinated workers. VW Credit Canada, Inc. is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process._