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IT Support Specialist

3 weeks ago

Greater Toronto Area, Canada BAI Solutions Inc Full time

**Who we are**

We are a boutique firm with significant influence in our marketplace. Our exclusive focus is providing managed services, process management, and training to public accounting firms and thousands of professionals across Canada. *

**What we are looking for**

A self-motivated **IT Support Specialist** with a passion for technology, excellent customer service, a willingness to learn and a positive attitude.

As an **IT Support Specialist**, you’ll be responsible for providing technical support to clients regarding software and hardware matters. Your responsibilities will include investigating moderate to complex issues, responding to customer queries, running diagnostic programs, isolating problems, and implementing solutions.

The **IT Support Specialist**is a work from home position; however, the ability to occasionally work at client sites remains a requirement.

**What you’ll be doing**
- Providing remote and onsite support
- Supporting and maintaining client infrastructure, hardware, and software
- Assisting with the implementation of internal and client projects
- Participating in on-call rotations and providing after-hours support
- Creating and maintaining technical documentation
- Maintaining your technical knowledge and learning new products
- Completing other IT related duties as required

**What you’ll need to qualify**
- A degree in Computer Science, Information Technology, or a related field.
- 6-12 months of hands-on experience in IT support, systems administration, or a related role (including co-op or internship experience)
- Knowledge of common IT systems, including Windows Server, Windows OS, Microsoft Office 365, and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN, etc.)
- Basic understanding of hardware and software troubleshooting and diagnostics.
- A valid driver’s license and personal vehicle
- A dedicated distraction-free workspace
- Solid problem solving skills
- Strong customer service skills
- Excellent listening and communication skills
- Able to work independently and in a team environment

**What would make you stand out**
- Experience with Microsoft Azure & Microsoft Azure Virtual Desktop
- Knowledge of Microsoft 365 productivity software & cloud-based services
- Experience with remote support tools and ticketing systems.
- Technical documentation skills

**What we Offer**
- Birthday leave
- Company events
- Work from home
- Home office furniture allowance
- Monthly home office expense allowance
- Training and development for career growth
- Extended health care & Dental care
- Life & Disability Insurance

**How to apply**

We thank all applicants for their interest, but **only those selected for an interview will be contacted.**

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**Job Types**: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Application question(s):

- Are you fluent in English, both written and spoken?
- Do you have access to a quiet, focused workspace free from distractions?

**Education**:

- DCS / DEC (required)

**Experience**:

- IT Support: 1 year (preferred)

Licence/Certification:

- driver’s license and reliable transportation (required)

**Location**:

- Greater Toronto Area, ON (preferred)

Willingness to travel:

- 25% (required)

Work Location: Remote

Application deadline: 2025-03-25