Program Support Specialist

2 weeks ago

Greater Toronto Area, Canada Dignity Health Global Education Full time

Role: Program Support Specialist

Location: Toronto - Hybrid

Role Type: Full time/Permanent (Remote/Hybrid)

**Overview**

Dignity Health Global Education (DHGE) is an EdTech company created to revolutionize workforce development for healthcare professionals. Backed by one of the largest not-for-profit health systems in the U.S., we develop best-in-class education in the form of certificate and degree programs with some of the best educational institutions and universities in the world, including Duke CE, ASU’s Thunderbird School of Global Management, the Pepperdine Graziadio Business School, UofA’s Eller Executive Education, and more.

**Role Summary**

Dignity Health Global Education (DHGE) is looking for a Program Support Specialist to join our team. This is a great opportunity to work with prestigious schools to deliver world-class online learning experiences for the U.S. and international healthcare markets.

The Program Support Specialist plays a critical role in ensuring all learners, facilitators, and staff are supported throughout the entire lifecycle. Customer satisfaction is a top priority and is achieved by continuous uptime and availability of our systems, quick and thorough resolution of user issues, and an overall above-and-beyond style approach to dealing with our customers.

The Program Support Specialist has great communication skills, demonstrates a willingness to do whatever it takes to solve a problem, and ultimately represents DHGE in a positive, professional, and helpful manner-always finding ways to _wow our customers_.

**Key responsibilities**
- Monitor and respond to Support Inbox requests
- Provide students and facilitators with access to the learning management system
- Provide support to other departments, including Enrollment and Marketing
- Deploy and monitor surveys
- Reconcile final student enrollment (post drop) and update reports
- Nurture student engagement post course launch
- Fix minor issues within the LMS, including HTML edits as needed
- Build courses in LMS (Canvas)
- Help manage student information in Salesforce
- Keep supervisor informed of any issues related to the smooth functioning of the program.
- Determine student course completion and award certificates/badges
- Conduct quality assurance checks on newly published courses
- Ensure all faculty and facilitators complete the orientation prior to course start
- Manage program-related projects as assigned
- Other duties as assigned

**Requirements**:
Knowledge/Skills
- Microsoft Office and Google Suite
- Must demonstrate a strong attention to detail
- Excellent verbal and written communication skills
- Ability to multitask
- Superior customer service skills
- Strong problem-solving skills
- A willingness to learn new things and embrace technology
- Strong organizational skills
- Ability to work independently
- **May be required to work evenings and some weekends**

Experience
- Minimum 2 years of experience in a customer support role
- Minimum 1-2 years of experience working in learning management systems
- Experience with Explorance Blue is a plus

Qualifications/Education
- Associates degree or equivalent preferred.
- Dignity Health Global Education is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know._

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