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Production Support Analyst

2 weeks ago

Greater Toronto Area, Canada IT Connex Full time

The Product Support Analyst will support Sales/Trading/Middle-office users across the globe monitoring the health of the application and ensuring trades are flowing to Risk Systems, Clearing houses, Affirmation and Allocation venues, respective back-office systems and are reported timely to regulators. You will investigate trade reconciliation breaks and support associated controls.

  • Provides technical and business support for users. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  • Start of day checks, continuous monitoring, and regional handover.
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation.
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

Qualifications:

  • 3-8+ years' experience in an Application Support role
  • Experience working in a financial institution and Fixed Income product knowledge would be an advantage.
  • Excellent working knowledge of key computer science concepts (networking, operating systems, virtualization, containerization, etc.).
  • Excellent debugging and analytical skills: ability to isolate root cause across networking/infrastructure, application, and database stacks.
  • Proficient Linux and SQL skills
  • Experience of supporting applications hosted on Cloud is desirable.
  • Operational experience of using middleware technologies (Tibco EMS, Tibco Rendezvous, Solace, MQ, Kafka, etc.) to run services at scale is desirable.
  • Strong experience with end-to-end observability stacks (ITRS, Grafana, AppDynamics, Kibana, AppD,, etc.) is desirable.
  • Experience with release automation tools (eg: Udeploy) is desirable.
  • Experience of batch scheduling tools (eg: Autosys) is desirable.
  • Experience of senior stakeholder management.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Ability to communicate appropriately to relevant stakeholders.

This is a contract opportunity and work type is hybrid. (3 days on site)