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Service Appointment Coordinator

2 weeks ago

Stratford, Canada Strickland’s Stratford Full time

**Job Title**: Service Appointment Coordinator
**Location**: Strickland’s Toyota Stratford - Stratford, Ontario

**Job Type**: Full-Time, In-Person

**About Strickland’s Toyota Stratford**:
Strickland’s Toyota Stratford is part of the respected Strickland’s Auto Group - a family-owned and operated business proudly serving Ontario since 1978. Known for integrity, exceptional customer service, and a people-first approach, we’ve built a reputation as one of the most trusted names in automotive sales and service. Our Stratford location combines a modern, high-energy environment with a supportive team culture and a focus on continuous improvement.

**Position Overview**:
As a **Service** **Appointment Coordinator**, you’ll play a key role in delivering a positive customer experience in our busy Service Department. This in-person role involves scheduling service appointments, managing inbound and outbound communications, and supporting the flow of daily operations — all while using **CDK** dealership software.

**Key Responsibilities**:

- Handle all incoming calls and inquiries related to service appointments in a friendly, professional manner.
- Schedule and confirm service appointments efficiently using **CDK** software.
- Review and update customer profiles and service history within CDK.
- Conduct outbound reminder and follow-up calls (missed appointments, declined work, seasonal service).
- Coordinate appointment availability with Service Advisors and Technicians to optimize workflow.
- Maintain a clean and organized work area, providing a welcoming atmosphere for walk-in customers.
- Support service department initiatives, promotions, and customer satisfaction goals.

***:
**Qualifications**:

- High school diploma or equivalent required; post-secondary education is an asset.
- Minimum 1 year of experience in a customer service, administrative, or dealership role.
- **Experience with CDK software is preferred.**
- Strong communication, organization, and time-management skills.
- Ability to remain calm and courteous in a fast-paced environment.
- Professional, team-oriented attitude and strong attention to detail.

***:
**What You’ll Get**:

- Competitive hourly wage.
- Extended health and dental benefits.
- Supportive, family-oriented workplace culture.
- On-the-job training and opportunities for internal advancement.
- The chance to be part of one of Ontario’s most respected auto groups.

**Join Our Team**: