Client Care Specialist
5 days ago
At Gateway, we honour the lives of pets by delivering compassionate, reliable, and respectful aftercare services helping to create better goodbyes. If you're driven by purpose and thrive in a collaborative, fast-paced environment, we’d love to meet you.
Are you a customer service professional who finds meaning in helping others? Gateway Services is looking for a **Client Care Specialist** to join our Care Centre team. In this role, you’ll be a trusted point of contact for clients offering product guidance, answering inquiries, and coordinating requests with care and compassion.
**What You’ll Do**:
- Build rapport with clients and assist them with orders and service inquiries
- Identify client needs and offer appropriate solutions or next steps
- Ensure requests are fulfilled in line with expectations and timelines
- Gain and maintain knowledge of our full product and service offering
- Support daily operations through strong administrative skills
- Follow best practices for all internal processes and customer interactions
**What You Bring**:
- Post-secondary education in a related field
- 1+ year experience in a customer service or client care role
- High integrity and compassion, especially around sensitive topics
- Excellent communication and multitasking skills
- Strong problem-solving and team collaboration abilities
- Motivation to succeed in a fast-paced and meaningful environment
**Working Conditions**:
- Desk-based work with prolonged computer use
- Occasional lifting of up to 100+ lbs
- Regular exposure to varying noise and heat levels
**Diversity, Equity & Inclusion
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