Technical Support Specialist

2 weeks ago

Richmond, Canada UniUni (Uni Express Inc.) Full time

**Who Are We?**

UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.

**What Do We Offer?**

**Responsibilities**
- Analyze the problems and escalate issues when necessary.
- Build an internal knowledge base with technical support documentation.
- Create and maintain the tickets for technical support and solutions.
- Work with QA or developers to analyze the root causes.
- Ability to provide evening and weekend support remotely.
- Assist in the management of user accounts.
- Learn the systems end-to-end to support users with their issues and product requirements.

**Qualifications**
- A college diploma in the field of IT or an equivalent technical certificate required.
- Good knowledge of relational databases and SQL language.
- Knowledge and experience of AWS CloudWatch a plus.
- Strong troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to multitask; work on multiple service tickets simultaneously.
- Ability to work independently and as a team.
- Passion for continuous improvement

All interested applicants are requested to submit a resume. We thank all applicants in advance for their interest but only those selected for the interview process will be contacted.

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift

Work Location: In person

  • IT Technical Support Specialist

    4 days ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Canada IKEA Full time

    What you'll need to have - You are inspired by service-minded work, and put the end user´s and customer’s needs first - You’re adaptable and enjoy working with changing business needs and/or priorities - You’re a natural at identifying and proposing improvements to IT processes and tools - You are up to date on relevant technology standards, trends...

  • Technical Support Specialist

    1 week ago

    Richmond Hill, Canada Veridos Canada Ltd. Full time

    We make identities more secure every day. Technical Support Specialist **Location**:Richmond Hill**Stellen-ID**:24000**Business Sector**:Veridos Canada Ltd.Veridos handles innovative, large-scale projects every day. Whether it’s transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture...

  • Technical Support Specialist

    1 week ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    7 days ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    19 hours ago

    Richmond Hill, Canada Amico Full time

    **Technical Support Specialist - Amico Clinical Solutions** **Richmond Hill, ON** **Position Summary**: Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services. **Job-specific Duties and Responsibilities**: - Flexibility to travel to provide technical support services to...

  • Identity Specialist Bhjob13022 12425

    2 days ago

    Richmond, Canada Ignite Technical Resources. Full time

    Identity Specialist - Contract position in Richmond (Hybrid): On behalf of our client in **Richmond,** **Ignite Technical Resources** is looking for an Identity Specialist ** **with our client ** **for a **contract opportunity**. **Role Description**: The Identity Specialist is responsible for: - planning, developing, implementing and supporting new...

  • Medical Device Technical Support Specialist

    2 weeks ago

    Richmond Hill, Canada Amico Full time

    **Medical Device Technical Support Specialist - Amico Clinical Solutions** **Richmond Hill, ON** **Position Summary**: Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services. **Job-specific Duties and Responsibilities**: - Flexibility to travel to provide technical support...

  • Customer Service and Technical Support Specialist

    2 weeks ago

    Richmond Hill, Canada Home Comfort Centre Full time

    **Job Summary** We are seeking a dedicated Customer Service and Technical Support Specialist to join our team in our Richmond Hill showroom. In this role, you will be the main point of contact for customers needing service and assistance with air and water purification systems, and our kitchen and bath fixtures. Your responsibilities will...

  • Bilingual Customer Technical Support Specialist

    2 weeks ago

    Richmond Hill, Canada Trusthire Solutions Full time

    **Bilingual Customer Technical Support Specialist (English/French)** - Richmond Hill, ON (On-site)_ - Permanent, Full-time_ - $65,000 - $75,000 + Benefits_ **Job Overview**: We are hiring a **Bilingual Customer Technical Support Specialist** to provide first-line support for hardware and networking devices. This position requires strong technical...