Bilingual Customer Technical Support Specialist

1 week ago


Richmond Hill, Canada Trusthire Solutions Full time

**Bilingual Customer Technical Support Specialist (English/French)**
- Richmond Hill, ON (On-site)_
- Permanent, Full-time_
- $65,000 - $75,000 + Benefits_

**Job Overview**:
We are hiring a **Bilingual Customer Technical Support Specialist** to provide first-line support for hardware and networking devices. This position requires strong technical troubleshooting skills, fluency in both **English and French,** and the ability to deliver a high level of customer service.

**Key Responsibilities**:

- Respond to customer inquiries via phone and web
- Troubleshoot network and device issues remotely
- Escalate unresolved technical problems
- Maintain logs of interactions and solutions
- Assist with documentation and knowledge sharing
- Provide basic internal IT support when needed

**Requirements**:

- Post-secondary education (Computer Science or Networking preferred)
- Experience in technical support or networking
- Strong understanding of TCP/IP, Wi-Fi, SOHO/SMB networks
- Fluent in English and French (written and verbal)
- Excellent problem-solving and communication skills
- Prior call center or tech support experience preferred
- Eligible to work in Canada

**Perks & Benefits**:

- Bonus pay
- Extended health, dental, and vision care
- Life insurance
- Paid time off
- Company events
- On-site parking

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person



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