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Technical Support Specialist

3 weeks ago

Richmond, Canada IKEA Full time

What you'll need to have
- You are inspired by service-minded work, and put the end user´s and customer’s needs first
- You’re adaptable and enjoy working with changing business needs and/or priorities
- You’re a natural at identifying and proposing improvements to IT processes and tools
- You are up to date on relevant technology standards, trends and innovations
- You have a general knowledge of IT service management, processes and toolsets, procedures and guidelines
- You have knowledge of project and change management and a general knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets

A day in your life with us
- Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets
- Lead or support on-site project implementations /deployments of new Digital products
- Provide 2nd level hardware and software support for end users, and provide remote, after-hours support for business-critical issues
- Perform preventive maintenance and routine monitoring
- Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment
- Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed

Our team within Ikea

We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Technical Support Specialist

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.