Technical Support Specialist

5 days ago

Richmond Hill, Canada Amico Full time

**Technical Support Specialist - Amico Clinical Solutions**

**Richmond Hill, ON**

**Position Summary**:
Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services.

**Job-specific Duties and Responsibilities**:

- Flexibility to travel to provide technical support services to customers.
- Provide guidance on claims within warranty.
- Troubleshooting and repairing parts from RGA returns.
- Collaborate with engineers to troubleshoot products for improvement.
- Escalate complex issues to Technical Support Manager and Engineers.
- Maintain accurate and precise documentation.
- Create Service & RGA documents/reports.
- Respond to service calls in a timely manner as per internal SOPs.
- Comply with internal Standard Operating Procedures.
- Comply with Health & Safety policies.
- Other tasks as delegated by the Technical Support Manager.

**Required Skills and Qualifications**:

- Organization
- Time-management
- Communication (written & verbal)
- Computer
- Attention to detail
- Multi-tasking
- Problem-solving
- Critical thinking
- Patience

**Education and Experience**:

- Post-secondary education in Electronics Technology, Technical Service, or equivalent.
- Previous Medical Device industry experience is an asset.
- 2-3 years of customer support experience.
- 3-4 years of technical support experience.

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