Technical Support Advisor

21 hours ago

Montréal, Canada Petal Full time

Founded in Quebec City in 2010, Petal is a dynamic and growing company made up of over 250 enthusiasts who have developed innovative real-time care orchestration and medical billing solutions for Health Delivery Organizations. Patient self-scheduling, clinical capacity management, care coordination, physician scheduling and secure communication, all on our innovative and secure cloud platforms.

Grow your career and have a positive impact on society by joining one of the fastest growing health tech companies in Canada. Join us in our mission to empower healthcare innovators and improve healthcare differently.

**What to expect when joining the team**

As a Technical Support Advisor, you will contribute to the satisfaction and retention of our installed user base. You will act as a coach for our user base by supporting them during the implementation period, answering their questions and guiding them on the optimal use of our products. You will develop product knowledge and collaborate with the Senior Technical Advisors, the Implementation team and the Quality Assurance department. This position requires evenings and weekend availabilities.

**Your daily life**

During the day, you will be led to:

- Guide customers towards the best use of their products and offer additional information on features;
- Take charge of level 1 support tickets and ensure an excellent customer experience;
- Prioritize support requests and enhancement requests;
- Initiate the implementation process with customers;
- Perform configurations in customer environments;
- Stay up to date on product changes and new functionalities.

**Your profile**

Are you a self-motivated and fundamentally positive person who is motivated to help our physician and healthcare professional customers? Are you a team player who stands out because of your thoroughness and your ability to be flexible? Are you looking for a rewarding job where you can show autonomy and make your mark? _The sky is the limit_ If you have:

- A minimum of 3 years of relevant experience;
- Ability to work evening and weekend shifts;
- Excellent technical skills and the ability to learn a variety of computer systems and tools;
- A natural ability to handle stress and work in a fast-paced, dynamic environment;
- Excellent organizational and prioritization skills;
- Excellent oral and written communication skills;
- An understanding of medical scheduling and administrative operations in the healthcare system (a major asset);
- Bilingualism in English and French (mandatory).

**Petal's position on remote working**
In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to. Post-pandemic, Petal employees will continue to benefit from the option of teleworking up to the maximum flexibility permitted by the nature of the position and the smooth running of operations.

**Our benefits**
- A signing bonus of 1 000$ for your remote work set-up;
- Compensation that recognizes your contribution;
- 4 to 6 weeks of vacation per year;
- 5 paid personal days per year;
- A group RRSP / DPSP plan with employer contributions;
- A complete group insurance plan, from day 1;
- An annual wellness allowance of $250;
- Flexible work hours and more.

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