Warranty Administrator

2 weeks ago

Scarborough, Canada Keilhauer LTD Full time

**KEILHAUER**

**WARRANTY ADMINISTRATOR**

**GRADE 4**

**WHO IS KEILHAUER?**

Founded in 1981, Keilhauer is a privately owned, design-focused contract furniture manufacturer. Working with world-renowned furniture designers, Keilhauer is internationally recognized for award-winning design, built with extreme craftsmanship, to the highest environmental standards. At Keilhauer, we believe that because we all share this planet, it is essential that we do our part protecting it. Our comprehensive sustainability program, _Planet Keilhauer_, driven by our goal of closed-loop manufacturing, is an approach to production in which there is no waste and materials are cycled back into the system, minimizing environmental impact.

**SUMMARY**

The Warranty Adminstrator responds to requests and processes orders by providing technical analysis and relevant parts recommendations in collaboration with the Warranty Coordinator. Working as a liaison, you will work closely with the Warranty Coordinator and our customers (both internal and external) to troubleshoot and provide solutions that uphold our quality commitment and ensure customer satisfaction with our product.

This administrative position is best suited to an organized, detail-oriented and analytical thinker with strong mechanical abilities and exceptional problem solving skills who enjoys building meaningful, productive working relationships with others. Responding to our customers’ needs in a timely manner furthers Keilhauer’s mission of making work comfortable for all.

**QUALIFICATIONS**
- 2 years’ experience in Customer Service/Warranty, dealing with product models, associated parts, fit and function
- Completion of a high school diploma
- Previous experience in a fast-paced manufacturing setting, especially involving complex product configuration, is preferred
- Proficient in Microsoft Word, Outlook and other technical programs; advanced skill level in Excel is required; previous experience using Syteline or similar ERP is an asset
- A valid driver’s license, valid insurance and access to a vehicle are required, as there may be a need to visit other locations

**COVID-19 PRECAUTIONS**

Keilhauer has mandated a COVID-19 vaccination policy in place. As of September 22, 2021, all employees are required to provide proof of receiving all recommended doses of an approved COVID-19 vaccine (or combination of approved COVID-19 vaccines) to Human Resources.

We are committed to providing reasonable accommodation to employees who are unable to vaccinate for medical reasons.

**DOES THIS ROLE SOUND LIKE A FIT?**

Keilhauer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful environment for all employees.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$48,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):
**Experience**:

- Warranty: 2 years (preferred)

Work Location: One location

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