Residential Services Coordinator

**Residential Services Coordinator**
We are seeking an experienced Residential Services Coordinator to represent Regional Group in all
interactions with the tenants of the buildings we manage. Understanding the significance of a positive
customer experience, you are sociable, empathetic, and respectful in all your dealings.

Using a pragmatic approach, you will consistently deliver unrivaled service while maintaining an efficient
flow of information and documentation within the office.

**About the role**

The coordinator is a vital resource for all tenants where they will depend on your knowledge and
support. With this in mind, you
- are the first point of contact for tenants on a wide range of tenancy matters and ensure prompt,

courteous, positive, and effective responses.
- receive, process, and validate (to ensure clear understanding) service requests received by
- maintain tenant contact information.
- assist tenants with coordinating facility requirement for their events.
- handle leases and renewals of the residential portfolio in accordance with the overall rental rate
- strategies.- issue renewal notices in accordance with Landlord and Tenant guidelines.
- ensure units are clean and ready for lease.
- schedule building amenity bookings for tenants.

On the coordination side of the role, you will:

- assist in developing, producing, and distributing building communications.
- maintain service call / work order tracking as required.
- create, update, and maintain various reports and spreadsheets relating to tenants or other related
- information- track tenant work orders and prepare monthly summary reports.
- assist with the coordination and execution of tenant promotions and other special assignments
- including customer satisfaction surveys.- analyze data from Rent Café and compare to Key Performance Indicators.
- update internal building management documents and call lists.
- process monthly reports from Rent Cafe to measure customer service response.

**About you**
You have/are:

- strong customer service skills; empathetic and respectful
- strong communication and interpersonal skills
- mature, pleasant, and professional demeanor
- a post-secondary degree or equivalent work experience.
- two years of office administration experience, ideally in a customer-oriented industry.
- previous experience in Property Management and/or Real Estate is an asset.
- proficient in Microsoft Office; knowledge of the Angus system is an asset.
- previous experience with analyzing data, trends and comparing standards is considered an asset.
- attentive to detail

**About us**
We:

- empower our people to strive for creativity, uniqueness, and distinction.
- are driven by values of Integrity, Commitment, Innovation, Attention, Balance, Gratitude, and
- Leadership.- Our mandate is to deliver turn-key simplicity by offering real estate stakeholders a comprehensive
- management package designed to maximize asset value and net operating income- we professionally manage over 2,000 residential/condominium units and 2.3 million square feet of
- commercial, industrial, and retail space.- are actively pursuing portfolio growth opportunities.
- have been shaping real estate in Ottawa for over 60 years.
- are proud of our fun and professional environment that promotes and rewards learning,

development, and success.

We offer a dynamic opportunity with an attractive base salary and benefits. Should Regional Group and

If you are an applicant with disabilities and require accommodations, please let us know in advance so that
we may arrange for their provision.