Residential Services Coordinator

2 weeks ago

Ottawa, Canada Regional Group Full time

We are seeking an experienced Residential Services Coordinator to represent Regional Group in all interactions with the tenants of the buildings we manage. Understanding the significance of a positive customer experience, you are sociable, empathetic, and respectful in all your dealings.

Using a pragmatic approach, you will consistently deliver unrivaled service while maintaining an efficient flow of information and documentation within the office.

**About the role**

The coordinator is a vital resource for all tenants where they will depend on your knowledge and support. With this in mind, you
- are the first point of contact for tenants on a wide range of tenancy matters and ensure prompt, courteous, positive, and effective responses.
- maintain tenant contact information.
- assist tenants with coordinating facility requirement for their events.
- handle leases and renewals of the residential portfolio in accordance with the overall rental rate strategies.
- issue renewal notices in accordance with Landlord and Tenant guidelines.
- ensure units are clean and ready for lease.
- schedule building amenity bookings for tenants.

On the coordination side of the role, you will:

- assist in developing, producing, and distributing building communications.
- maintain service call / work order tracking as required.
- create, update, and maintain various reports and spreadsheets relating to tenants or other related information
- track tenant work orders and prepare monthly summary reports.
- assist with the coordination and execution of tenant promotions and other special assignments including customer satisfaction surveys.
- analyze data from Rent Café and compare to Key Performance Indicators.
- update internal building management documents and call lists.
- process monthly reports from Rent Cafe to measure customer service response.

**About you**

You have/are:

- strong customer service skills; empathetic and respectful
- strong communication and interpersonal skills
- mature, pleasant, and professional demeanor
- a post-secondary degree or equivalent work experience.
- two years of office administration experience, ideally in a customer-oriented industry.
- previous experience in Property Management and/or Real Estate is an asset.
- proficient in Microsoft Office; knowledge of the Angus system is an asset.
- previous experience with analyzing data, trends and comparing standards is considered an asset.
- attentive to detail

**About us**

We:

- empower our people to strive for creativity, uniqueness, and distinction.
- are driven by values of Integrity, Commitment, Innovation, Attention, Balance, Gratitude, and Leadership.
- have a Commercial portfolio of over 2million sf existing portfolio plus additional development potential of over 1Million sf.
- are actively pursuing portfolio growth opportunities.
- have been shaping real estate in Ottawa for 60 years.
- are proud of our fun and professional environment that promotes and rewards learning, development, and success.

We offer a dynamic opportunity with an attractive base salary and benefits.

If you are an applicant with disabilities and require accommodations, please let us know in advance so that we may arrange for their provision.

Schedule:

- 8 hour shift

**Experience**:

- Administrative experience: 2 years (preferred)

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