Patient Registration

PERTH AND SMITHS FALLS DISTRICT HOSPITAL
CUPE 2024-121
**POST DATE**:
November 27, 2024
**DEPARTMENT**: PATIENT REGISTRATION
**POSITION**: PATIENT REGISTRATION CLERK
Casual
**SUMMARY OF DUTIES**:
Registering of clients/patients
- Determines nature of patient visit
- Performs patient registration for Emergency, In-patient Admission, Same Day Surgery, Outpatient clinics, Diagnostics and Therapeutic Services. This includes the closing/discharging of patients once they have left.
- Collects supplementary insurance information including out of province (OOP) and country (OOC)
- Informs in-patients of accommodation rates, and other expenses that may be incurred i.e. television
- Confirms with patients bed availability on planned admission date
- Performs pre-registration for certain areas.
- Directs patients to appropriate areas
- Maintains all data in a confidential manner.
- Books appointments for Obstetrical clinic.
- For OOP and OOC patients - collects all data and prepares invoice, explains charges and provides proper documents to patient
- Be aware of and follow all workplace safety plans in effect
- Through Drug Profile Viewer, provide ED nursing staff with patient medication lists when requested

Bed Management
- Communicates with the Discharge Planner weekdays between 0800 and 1500 hours and/or Resource Nurses (charge nurse, ward clerk) regarding bed availability, bed/room transfer and isolation considerations
- Maintains directory on active and discharged patients and accesses bed roster to ascertain patient's location.

Cashier Duties
- Accepts payment from patients (cash, Visa, Master Card, and Interac) based on invoice amount.
- Balances cash float daily
- Run batch on debit machine
- Maintains workable float
- Supplies change when change machine is not working Communications
- Accepts payment from patients (cash, Visa, Master Card, and Interac) based on invoice amount.
- Balances cash float daily
- Run batch on debit machine
- Maintains workable float
- Supplies change when change machine is not working

Reception and Clerical duties
- Provides assistance, guidance and direction to patients and visitors.
- Responds to in-person and telephone inquiries, ascertains the nature of business and directs to the appropriate location or individual.
- Forwards rosters electronically as requested.
- Orders supplies when necessary (stationary, forms, charts, etc.)

**Minimum requirements/ qualifications must have**:

- Minimal Grade 12 Diploma
- Excellent communication and interpersonal skills.
- Successful completion of accredited of Medical Terminology course
- Knowledge of Computers including specific internet sites
- Data entry proficiency
- Ability to multitask and work under pressure
- Proficiency in Microsoft software (ie: Word, Excel)

**Additional Requirements/Assets**:

- Graduate of Medical Secretary Program
- Knowledge of Meditech system

**Previous Experience Requirements**:

- 1-year previous experience preferred

**SALARY**: $25.44, $26.03, $26.66, $27.25, $27.86
**SHIFTS**: Days, Evenings, Weekends (Subject to scheduling change as per management rights and Article G.01 of the CUPE Collective Agreement).
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