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Primary Care, Manager
3 weeks ago
**About Us**:
The Perth Family Health Team (PFHT) is a new family health team funded by Ontario Health. We are a non-profit organization focused on overall healthcare and well-being of the vulnerable, marginalized, and unattached patients of our community. Our family health team is built on the foundation of collaboration, empathy, and patient-centered care. Our team members respect each other’s expertise and value interdisciplinary collaboration. We recognize that each role contributes uniquely to holistic patient care.
**Position Overview**:
The Primary Care Manager (PCM) is responsible for the coordination and supervision of the Primary Care clinic and team. The Perth Family Health Team (PFHT) Primary Care Clinic team consists of Nurse Practitioners (NP), Registered Practical Nurses (RPN), Medical Office Administrators (MOA), and Family Health Organization (FHO) affiliated physicians.
The PCM is responsible for the day-to-day delivery of high-quality programs and services that respond to the needs of patients. The PCM collaborates closely with team members and internal and external health partners to deliver primary care services. In addition, the PCM is responsible for budget management and ongoing analysis and assessment of systems, structures, and measurable outcomes for programs and services.
**Duties and Responsibilities**
- In collaboration with the Executive Director and Allied Health Lead, the PCM ensure clinics, programs, and services align with the PFHT’s Strategic Plan, Lanark Leeds Grenville Ontario Health Team (LLG OHT) priorities, and Ontario Health (OH) mandates
- Collaborates with the FHO affiliated physicians and associate colleagues
- Collaborates with the NP lead and support staff to ensure effective functioning of daily operations including the unattached and speciality clinics
- Provides project leadership for the implementation of Primary Care initiatives
- Accountable for ensuring the Ontario Health deliverables and accountabilities for funding are being achieved
- Oversee the day-to-day functioning of the primary care clinic and manage clinic staff workflow
- Conduct all aspects of recruitment, supervision, and performance management of primary care team members
- Plan, implement, and monitor services that respond to patient and community needs
- Meet internal and external performance targets
- Develop, implement, and ensure adherence to primary care policies, protocols, and workflows
- Represents the Primary Care Team on the PFHT’s Policy and Procedure Committee and other committees as requested
- Coordinate and co-lead team planning/meetings/training/education
- Lead the identification, implementation, and evaluation of quality improvement initiatives within primary care
- Coordinates and oversee the primary care team’s student/resident placements
- Work with the Finance Manager to manage the clinical budget and assist in researching funding opportunities to support and build primary care services
- Prepare and present information and reports on primary care activities and initiatives
- Build and maintain effective partnerships and collaborative practices to enhance primary care service delivery
- Participate in external networks and partnerships
- Oversee PFHT’s infection control program
- Coordinate team case conferencing, incident debriefing, and impact analysis
- Respond to primary care complaints
- Identify and work to mitigate risks and operational challenges
- Participate in Board Meetings, when applicable
- Promote positive communications and collaborative practice to improve efficiencies within the Primary Care team
- Perform other duties as required
Education/Training/Certifications:
- Post-secondary degree in a health-related discipline
- Master’s degree in health administration or other relevant discipline an asset
- Current professional registration/licence as applicable
**Experience**:
- Three to five years of management experience in an ambulatory primary care setting, preferable in an FHT, Community Health Centre or other community-based health service organization
- Experience working with Electronic Medical Records (EMR)
- Experience working with PS Suites is an asset
Additional Skills and Attributes:
- Knowledge and experience in staff supervision, program development, implementation and monitoring, quality improvement, financial management, project management, and policy development
- Excellent English oral and written communication skills; proficiency in a second language is an asset
Regular Contacts
- Patients and families
- Health professional staff
- Other PFHT staff
- Community Partners
- Affiliated FHO physicians and colleagues
Why You Should Work with Us:
IMPACT: Make a difference in patients’ lives by providing holistic care.
INNOVATION: We embrace evidence-based practices and stay updated with the latest advancements.
SUPPORTIVE ENVIRONMENT: Our team fosters a positive and collaborative atmosphere.
CAREER GROWTH: Opportunities for profe
