Patient Intake Specialist

_Please submit resumes in English only._

**Patient Intake Specialist (Call Center) - Full-Time | Montreal, QC**
**Make a real impact in mental health care.**

Are you a great communicator with a compassionate heart? Do you thrive on meaningful conversations and want to help others take the first step toward healing?

At **Greenbrook**, we’re not just another call center-we’re the first voice of hope for people struggling with depression and other mental health disorders. We're currently looking for a **full-time Patient Intake Specialist** to join our Montreal team and help guide new patients toward life-changing treatment.

**What You’ll Be Doing**:
As a Patient Intake Specialist, you’ll be the trusted first point of contact—listening, educating, and helping individuals schedule free consultations for our innovative behavioral health care services. You'll handle a high volume of calls and inquiries, but more importantly, you'll deliver _compassion with every conversation_.
- Engage with prospective patients by phone and online inquiries
- Educate callers on our non-invasive TMS treatment options
- Schedule and reschedule appointments
- Pre-screen patients for insurance coverage
- Manage leads, perform data entry, and follow up with potential patients
- Maintain a high level of empathy and professionalism at all times

**Schedule & Availability**:

- **12:30 PM - 9:00 PM** for at least 3 shifts per week M-F
- **Two Saturday shifts/month (9:00 AM - 5:00 PM)**, with a weekday off in exchange

**Pay & Perks**:

- **$19/hour base pay + monthly performance incentives**:

- Full benefits package including 401(k) with company match
- Paid time off and a supportive team environment

**You’ll Thrive in This Role If You**:

- Have a high school diploma or GED
- Bring 2+ years of customer service or call center experience
- Are a great listener and communicator (English fluency required, conversational Spanish a plus)
- Are organized, reliable, and tech-savvy (Outlook, Microsoft Word, CRM tools)
- Have a strong attention to detail and a genuine desire to help others

**Bonus Points For**:

- Experience in patient scheduling or clinical interviewing
- Familiarity with insurance processes or marketplace plans
- Spanish fluency
- The ability to build rapport quickly and make thoughtful decisions on the fly

**What Sets You Apart**:

- You're passionate about mental health and helping others
- You have a positive attitude and strong sense of accountability
- You care deeply about people and aren’t afraid of tough conversations
- You’re calm under pressure, even on a busy phone line
- You believe in making a real difference, one conversation at a time

**Who we are**:
**Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team**
- Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

GBSP22