Bilingual Intake Specialist

2 weeks ago

Montréal, Canada MSH International (Canada) Ltd. Full time

The Intake Specialist will be the first point of contact for members requiring both medical and non-medical assistance. You will be the first point of contact before having the case assigned to a Case Coordinator. The Intake Specialist duties includes but is not limited to helping members find health care providers, book appointments, and make travel arrangements. You will be responsible for communicating the available benefits to members, clients, and service providers.

**Responsibilities**:

- Provide assistance services to travelling members such as taxi, ambulance, hotel, and medical bookings etc.
- Communicate with service providers around the world (request documentation, reports, invoices, etc.)
- Update clients on progress of assistance provided to their members.
- Assist members with their return home, when necessary.
- Coordinate with various service providers.
- Communicate relevant information to all key stakeholders in a timely manner (clients, medical facilities, patients, families, etc.) and triage cases as per departmental policy to achieve best solutions.
- Use the case management database to accurately input all case details, actions taken, and next steps.
- Act as the link between policyholders and family members and medical and service providers and the insurance company.
- Review and interpret benefits plans.
- Confirm insurance coverage details to service providers and members.

Qualifications and Education Requirements
- Customer service experience
- Microsoft Word and Excel skills
- Excellent verbal and written communication skills in English and French
- Superior time management skills
- Ability to work independently
- Analytical and decision-making skills
- Ability to communicate diplomatically
- Ability to work in a fast-paced and dynamic environment

Preferred Skills
- Bilingual: Mandarin, Spanish or Portuguese
- Understanding of medical terminology
- Travel, snowbird, and TPA experience

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Holidays
- Overtime
- Weekend availability

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- French (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

  • Bilingual Document Specialist

    3 days ago

    Montréal, QC, Canada McCarthy Tétrault LLP Full time

    **Job Description**: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of_ _Canada’s Top 100 Employers_ and one of_ Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...

  • Bilingual Training Specialist

    5 days ago

    Montréal, Canada Global Payments Canada Full time

    Looking for a new challenge and want to join a Fortune 500 company focused on technology and innovation? Are you passionate about learning and development? At Global Payments, you’ll have many opportunities for growth and we promise everyday will be an exciting challenge. Join a team dedicated to train established sales professionals and get the chance to...

  • Bilingual Document Specialist

    2 weeks ago

    Montréal, Canada McCarthy Tétrault LLP Full time

    **Job Description**: McCarthy Tétrault is a Canadian law firm that offers a full suite of legal and business solutions to clients in Canada and around the world. At McCarthy Tétrault, we offer challenging and rewarding career opportunities in our offices in Toronto, Montreal, Quebec City, Calgary and Vancouver. We are delighted to have been selected for...

  • Bilingual Document Specialist

    2 weeks ago

    Montréal, Canada McCarthy Tétrault Full time

    At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected in 2021 as one of Canada’s Top 100 Employers and as one of Canada’s Best Diversity Employers for the ninth consecutive year. Our culture is built on professional excellence, collaboration, innovation, thought leadership and...

  • Intake Counsellor

    1 week ago

    Montréal, QC, Canada Le portage Full time

    Adult program - Day Center Montreal - Permanent, full time **Your mission**: As an Intake Counsellor, you will manage all activities related to data collection, service requests and admissions for Portage programs. Reporting to the Director, you will work in partnership to ensure appropriate client follow-up. **Your daily routine**: **Ensuring **quality...

  • Bilingual Recruitment Specialist

    2 weeks ago

    Montréal, Canada MOBIA Technology Innovations Full time

    **Bilingual Recruitment Specialist** Dartmouth, NS, Montreal, QC, Toronto, ON, or Moncton, NB MOBIA is currently seeking a **Bilingual Recruitment Specialist** to join our Human Resources team, and a key resource helping to keep our office operations running smoothly. This opportunity can be based remotely in **Montreal, QC, Toronto, ON Moncton, NB** or at...

  • Bilingual Patient Reimbursement Specialist

    2 weeks ago

    Montréal, Canada BioScript Solutions Full time

    **Empowering lives, healing hearts, embracing future** Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic **Bilingual Patient Reimbursement Specialist** to join our Patient Support Programs at BioScript Solutions, where we put our patients first! We are looking for an engaged individual to take on the role of...

  • Specialist, Communications

    2 weeks ago

    Montréal, Canada Isarta Full time

    Position: Specialist, Communications (bilingual) Location: Hybrid – Work from Home and any WWF-Canada Office – Preference for Montreal or Ottawa Department: Strategic Communications Reporting to: Manager, Communications Position Type: Full-time, Permanent Starting Salary Range: $52,200 - $59,100 annually (commensurate upon related skills and...

  • Bilingual Payroll Specialist

    3 days ago

    Montréal, Canada ADP Full time

    **ADP is hiring a Bilingual Payroll Specialist** - _Are you looking to grow your career _in a stable, dynamic environment with plenty of opportunities to progress?_ - _Do you want to continuously learn through ongoing training, development, and mentorship opportunities? _ - _Are you looking to be yourself _in a culture that values equity, inclusion, and...

  • Bilingual Patient Reimbursement Specialist

    1 week ago

    Montréal, Canada BioScript Solutions Full time

    **Bilingual Patient Reimbursement Specialist** **Job Status**: Full-Time, Permanent **Job Location**:Moncton, NB / Oakville, ON / Montreal, QC **Application Deadline**: March 7, 2025 At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic...