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Cctv / Dispatch Operator
2 weeks ago
**Job Details**:
- **Position**:CCTV Operator
- **Site**:Humber College
- **City**:Etobicoke
- **Job Type**:Full time, Permanent
- **Hours**:Monday to Friday 9AM - 5PM
- **Pay Rate**:$16.00 - 18.04 (Pay rate based on experience and successful completion of a 3-month probationary period alongside with leveling system (4 Levels)
- **Free on-site parking - MUST have valid Security License**
**Required Experience**:
- Minimum of 1 year experience as security dispatcher (high volume intake experience preferred)
- Minimum on 6 months experience as a call taker/ dispatcher in a service industry an asset
- Ability to manage radio communications and telephone inquiries
- Demonstrated punctuality and reliability, tact, and diplomacy
- Post-Secondary education in an Emergency Services Communications program
- Excellent verbal/written communication skills
**Job Duties**:
- Able to respond to incidents of crisis and determine avenues for assistance.
- Able to utilize multiple software’s at once, CCTV, access control, mass notification
- Ability to absorb information from different platforms, analyze and make decisions
- Create and update activities in excel based Dispatch for ongoing calls and incidents in a timely fashion
- Use Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate
- Place fire alarm systems on disregard upon the request of approved contractor work and Seneca Facilities
- Answer security related calls and dispatch guards to assist and/or investigate
- Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question
- Dispatch guards to corresponding calls to their respective zones
- Contact and update the on-call contacts when and if needed
- Keep track and monitor the location of all guards
- Have a strong understanding of Seneca’s rules and policies
- Be knowledgeable on the layout of the campus, i.e., knowing the correct laneways
- Operate the fire panel
- Liaise with various agencies including 911 emergency call centre, TPS non-emergency, and TFS non-emergency
- Liaise with external organizations including but not limited to fire systems service companies, elevator service companies, etc.
- Liaise with other Seneca departments and stakeholders (facilities, IT, residence, etc.) to ensure effective and timely response
**Highlights**:
- Employer paid benefits including medical, dental and vision care.
- Opportunities for growth and advancement
- Continuous training opportunities
**Experience**:
- Call Centre/Call Taker/Security Dispatcher minimum 6 months
**License/Certification**:
- Valid Security Guard License
**Diversity & Inclusion Statement**:
