Full Time Security Dispatcher for College Campus

**Job Details**
- **Position**:Security Guard
- **Site**:Humber College
- **City**:Etobicoke, Ontario
- **Job Type**:Full time, Permanent
- **Hours**:Continental Rotation (0800-2000hrs)
- **Pay Rate**: $17.25 starting Level 1 goes up to Level 4 ($18.62)
- **Parking - **Free on campus

**Mandatory Qualifications**
- Must possess a valid Ontario Security Licence
- Must have First Aid & CPR Level C
- Must have security dispatch and or call center experience

**Required Experience -**
- Minimum of 1 year experience in security environment (Tactical experience preferred)
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, CCTV monitoring systems
- Strong Customer Service skills
- Demonstrated punctuality and reliability, tact and diplomacy
- Post-Secondary education in a Law Enforcement/Security program
- Excellent verbal/written communication skills

**Job Duties -**
- All basic duties as a CCTV operator
- Create and update activities in Perspective Dispatch for ongoing calls and incidents in a timely fashion
- Use Lenel Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate
- Place fire alarm systems on disregard upon the request of approved contractor work and Humber Facilities
- Answer security related calls and dispatch guards to assist and/or investigate
- Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question
- Dispatch guards to corresponding calls to their respective zones
- Contact and update the on-call contacts when and if needed
- Keep track and monitor the location of all guards
- Have a strong understanding of Humber’s rules and policies
- Be knowledgeable on the layout of the campus; i.e. knowing the correct laneways
- Operate the fire panel
- Liaise with various agencies including 911 emergency call centre, TPS non
- emergency, and TFS non-emergency
- Liaise with external organizations including but not limited to fire systems service companies, elevator service companies, etc
- Liaise with other Humber departments and stakeholders (facilities, IT, residence, etc) to ensure effective and timely response
- Initiate 911 calls
- Ensure all service requests and complaints are met with a professional, customer-focused and timely response
- Ensure services are delivered promptly, impartially and safely
- Foster an atmosphere where customer service and safety are of utmost priority
- Provide services designed to produce a safer Humber
- Ensure that all services are delivered in accordance to Humber’s policies and procedures and principles of the law (Civilian powers only)
- Inform patrons of supports and services offered by the college as well as the Department of Public Safety
- Collect and record information relevant to security issues in accordance with Humber’s policies (Human Rights, Confidentiality, etc.) and procedures
- Take comprehensive statements/notes that contain all details relevant to the incident being attended to and ensure they are in accordance with the policies and procedures
- Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties
- Escalate incidents to the shift supervisor and/or on-call if necessary
- Other duties as assigned by shift supervisor and/or DPS management

**Highlights -**
- Employer paid benefits including medical, dental and vision care.
- Opportunities for growth and advancement
- Continuous training opportunities

**Diversity & Inclusion Statement -**
- For more information, you can contact Sidrah
416-996-0068