Dispatcher

2 weeks ago

Etobicoke, Canada Canpar Transport L.P. Full time

**Company Overview**:
Canpar Express and Loomis Express, both subsidiaries of TFI International, are key players in Canada’s logistics sector. Canpar, founded in 1976, specializes in small parcel delivery with over 1,700 employees and 55 terminals nationwide. Loomis, has roots dating back to 1905, providing high-quality courier services in both divisions contributes to TFI’s annual revenue exceeding $10 plus billion (CAD). Together, they leverage a vast network to deliver efficient and reliable services across the country, emphasizing customer satisfaction and operational excellence.

**Roles & Responsibilities**:

- Ensure all freight is dispatched to the correct destination within required time windows and network routing standards
- Direct tractor and shunt drivers in real time using the TMS system, coordinating the live flow of loaded and empty trailers across multiple doors within the yard.
- Monitor yard operations and trailer status to optimize dock availability, minimize congestion, and support terminal flow for unloading and loading inbound freight.
- Maintain consistent communication with drivers, internal teams, and external clients.
- Dispatch deliveries, pre-plan offloading of containers/trailers, and schedule appointments.
- Update the AS400 system with accurate arrival times of inbound units.
- Assist customers with shipment tracking and serve as a liaison between customers and dispatch.
- Create, communicate, schedule, and manage driver and delivery schedules.
- Perform clerical and administrative tasks to ensure smooth information flow within the operations department.
- Book in-bound delivery appointments and scan all required documentation.
- Monitor yard operations in real time, coordinating trailer movements and dock assignments.
- Liaise with shunt drivers and gatehouse staff to optimize trailer flow and minimize yard congestion.
- Respond promptly to load changes, driver delays, and dock constraints throughout the shift.
- Support terminal-to-terminal dispatch flow, ensuring accurate and efficient overnight freight routing.
- Complete additional duties as assigned.

**Qualifications**:

- Minimum of 1-3 years’ experience in a dispatch role.
- Experience with AS400 system is an asset.
- Demonstrated customer service and data entry experience.
- Excellent communication skills, including strong command of English, and effective interpersonal skills.
- Strong organizational skills with keen attention to detail.
- Ability to thrive in a fast-paced, high-pressure, time-sensitive freight environment.
- Flexibility to adapt to changing priorities.
- Capability to work independently and as part of a team.
- Familiarity with hub and spoke freight models or terminal-based sortation operations is preferred.

**Preferred Qualifications**
- Prior experience in linehaul dispatch or hub operations at a courier, freight, or transportation company.
- Experience in real-time yard management or dispatching within high-volume freight environments.

**Additional Requirements**
- Must thrive in a fast-paced, task-intensive position requiring situational awareness, coordination, and follow-through
- Flexible availability to accommodate vacation coverage and operational needs
- Work out of the facility and gatehouse, with the ability to lift up to 70 lbs
- Comfortable working in an office area that is not fully insulated but equipped with heating and air conditioning

**To Apply**:
We would like to thank all applicants in advance for their interest, however only those who meet the above qualifications will be contacted.

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