Call Centre Representative

5 days ago


Aurora, Canada KTI (Canada) Full time

The Call Center Representative reports to the Call Center Team Lead, functioning remotely after training is completed. Working alongside multiple KUS projects, the Call Center Rep answers both inbound/outbound calls to aid our customers in booking appointments. This position requires strong communication skills and the ability to multitask while working independently. This position is remote with some on-site work from time to time as directed by your manager.

**What’s in it for you?**
- Competitive salary
- Full-time employment, with a growing organization
- Location: Your home office With the occasional in office visit
- Company issued laptop/technology
- 1 week in office training period (located in Aurora, ON)

**What would your day look like as a call center associate with KTI?**
- Answer incoming calls and making outbound calls to provide assistance to callers
- Book, reschedule, and cancel appointments on behalf of homeowners for our infield technicians
- Call Centre Hours of Operation: 8am-8pm M-Sat (rotational shifts on Saturdays)
- Provide insight into trends, problems, and potential solutions to aid in call center growth
- Any other duties which may be assigned to you from time to time by your manager
- Post secondary degree with at least 1 year of call center experience
- A people-person who likes interacting with others and can work independently
- Someone who is upbeat and positive
- Extensive call center experience
- Comfortable with MS Windows, and MS Office capabilities (Excel, Word, PowerPoint, MS Project)
- Previous experience in the utilities industry

Pay: $38,000.00-$41,000.00 per year

**Benefits**:

- Extended health care
- RRSP match
- Work from home

**Experience**:

- Call center: 1 year (required)
- Microsoft Office: 1 year (required)
- Customer service: 1 year (required)

Work Location: Hybrid remote in Aurora, ON L4G 0A4



  • Aurora, Canada TC Transcontinental Full time

    **Bilingual Customer Call Centre Representative**: Aurora Ontario 9454BR **Job Description and Requirements** Do you strive to be amongst the best? Do your customers have glowing things to say about you? Are you someone who your customers can depend on? If so, we’re looking for you! **About Us** TC Transcontinental, has close to 8,000 employees, the...


  • Aurora, Canada Crescent Oral Surgery Full time

    Job description Crescent Oral Surgery JOB OPPORTUNITY_: Call Centre Administrator - Aurora_ Responsibilities include: - Responding to incoming calls from patients, referring dental offices and doctors - Confirming patient appointments and procedures, reviewing pre-operative instructions - Scheduling appointments for patients, creating patient electronic...


  • Aurora, Canada TC Transcontinental Full time

    Do you strive to be amongst the best? Do your customers have glowing things to say about you? Are you someone who your customers can depend on? If so, we’re looking for you! **About Us** TC Transcontinental, has close to 8,000 employees, the majority of which are based in Canada, the United States and Latin America, with revenues of approximately C$2.6...


  • Aurora, Canada MagicPow Ski & Snowboard Training Centre Full time

    **Job Overview** **Responsibilities** - Represent MagicPow and promote our training centre and services. - Sell lesson packages to individuals and companies, including personal event and corporate event offerings. - Build and maintain relationships with clients, ensuring exceptional customer service. - Provide feedback on client needs and preferences to...


  • Aurora, Canada Bulk Barn Full time

    Distribution Centre Assembler **Location**: Aurora, Ontario **Employment Status**: Full-time, permanent (35 hours/week) **Shift Schedule**: Afternoon shift, Sunday to Wednesday. This position operates on a four-day work week. Position Summary The Distribution Centre Assembler role is hands-on and labour intensive. Fast-paced environment, repetitive tasks,...


  • Aurora, Canada ZENETEC COLLISION CENTRE Full time

    Barrie’s leading family run Automotive Repair Centre is seeking a **full-time Customer Service Co-Ordinator** to join the Zenetec team at our NEW LOCATION in Aurora! **Responsibilities** - Greet customers with a smile and be genuinely excited to help customers - Have a number one goal of providing top customer service to ensure the customer leaves with a...


  • Aurora, Canada TC Transcontinental Full time

    **Bilingual Support Centre (One Year Contract)** **Create value at TC Transcontinental.** **At TC Transcontinental, we’ve got it made, and that's because of the expertise of our team. We are currently looking for a full-time Payroll& Benefits Coordinator.** We have been driving innovation since 1976. With over 8,000 employees and 41 production sites, TC...


  • Aurora, Ontario, Canada Aurora Cultural Centre Full time

    Join the hardworking and dedicated team delivering exciting arts and culture programs and activities to our community – and beyond. Reporting to the Audience Services Manager, the Front of House Manager will support the operations of the of Aurora Town Square (Town-owned facility). The Front of House Manager implements audience services to ensure a safe...


  • Aurora, Canada TC Transcontinental Full time

    Overview Create value at TC Transcontinental. At TC Transcontinental, we've got it made, and that's because of the expertise of our team. We are currently looking for a Bilingual Customer Service Representative to join our team. In this role, you will respond to phone and email inquiries regarding store level marketing and customer programs, marketing...

  • Dental Receptionist

    6 days ago


    Aurora, Canada Aurora Dental Centre Full time

    **Job Title: Experienced Dental Receptionist** **Location**: [Aurora Dental Centre] **Position**: Full-Time **About Us**: At the Aurora Dental Centre, we pride ourselves on providing exceptional care and a welcoming environment for our patients. As our clinic continues to grow, we are looking for an experienced Dental Receptionist to join our team. This...