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Waste Management Clerk
2 weeks ago
**Waste Management Clerk**: If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10 years, the Region will be investing over $5 billion in transportation, water and wastewater infrastructure. We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team **Posting ID**: 4180 **Department**: Public Works **Division**: Waste Management **Pay Range**: $61,805 - $77,258 **Job Type**: Contract < 1 Year **Contract Duration**: up to 12 months **Hours of Work**: 37.5 hours per week **Work Location**: Halton Waste Management Site, 5400 Regional Road 25, Milton **Employee Group**: OCT **Posting Date**:April 17, 2025 **Application Deadline**: May 1, 2025 **Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.** **Job Summary**: Receive and respond to customer inquiries/complaints regarding waste collection services while providing exceptional customer service. Maintain and manage databases that document calls received, collection locations, levels of service, collection schedules and contact information. Dispatch calls to internal and external contractors, Regional staff, municipal partners, school boards for inspection and customer service response. Perform after-hours standby duties. **Duties & Responsibilities**: - Responds to and resolves complaints and inquiries received from the public regarding waste collection services and programs in a timely manner. - Dispatches service requests to on road monitoring staff and contractors, and closes all inquiries by performing call backs and updates to residents, municipal partners, school boards, commercial property owners and apartment buildings. - Maintains and updates daily monitoring schedules and prepares and delivers daily task schedules to staff and collection contractors. - Utilizes contractor supplied web based software interfaces to confirm collections and help resolve complaints/inquiries while liaising with contractors and Regional on-road staff. - Monitors and maintains scheduled waste collection appointments related to waste collection bookings and documents for invoicing purposes. - Updates and maintains all databases identifying apartment, municipal and commercial collection locations including contact information and collection schedules. - Prepares and maintains reports and documentation related to customer service calls received and their resolution. - Liaises with Access Halton staff by responding to forwarded calls/inquiries and providing updates on calls and stat of waste collection services. - Updates and maintains notices and letters utilized for public information on waste services. - Provides administrative support for Waste Management staff. - Performs other duties as required. **Skills & Qualifications**: - Minimum of two (2) years’ experience providing customer service to the public. - Post secondary education in related environmental field, or administrative field. - Experience in Waste Management services. - Excellent problem solving, organizational and customer service skills with the ability to manage high volumes of calls from the public. - Experience maintaining database systems, online file systems and reports. - An aptitude for computers is required with knowledge with MS Office, MS One drive, and database management. - Experience utilizing Siebel call system, Salesforce systems, or similar call management systems. - De-escalation training or similar customer service experience in dealing with escalated customer service calls. **Working/ Employment Conditions**: **Working Conditions** - The incumbent must have Flexibility in work hours including serving on rotational standby schedule and work on the occasional Saturday is required. - Office work environment. - Must be able to perform all the necessary physical tasks associated with the position (bending, reaching, sitting for extended periods, lifting in excess of 15lbs). - In accordance with requirements in Ontario Regulation 191/11 - Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require. - Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting. Halton Region serves more than 624,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to the delivery of high quality programs and services that make Halton a great place to live and work.