Team Support Clerk

**Team Support Clerk**: Employees of Public Health are expected to provide high quality programs and services including but not limited to sexual health, harm reduction and immunization clinic services by demonstrating respectful, inclusive, non-judgmental values. **As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.** **Posting ID**: 3801 **Department**: Social & Community Services **Division**: Employment & Social Services **Pay Range**: $27.19 - $30.96 **Job Type**: Contract > 1 Year **Hours of Work**: 35 hours per week **Work Location**: Halton Regional Centre - 1151 Bronte Road, Oakville **Employee Group**: CUPE Local 3732 **Posting Date**:January 27, 2025 **Application Deadline**: January 31, 2025 **CUPE Local 3732 applicants will receive first consideration for this position** **Job Summary**: Reporting to the Supervisor, Social Services, the Team Support Clerk provides front-line reception services to Halton residents and administrative support to the Social Services team. **Duties & Responsibilities**: - Provides direct, frontline customer service by responding to customer questions, concerns and complaints. - Makes referrals to internal and external resources. - Answers telephone inquiries and relays telephone calls while assisting walk-in clients. - Provides reception/waiting room customer service support to Ontario Works sites. - Responsible for the general tidiness of the reception area, waiting room/lobby. - Offers backup support to the Integrated Program Assistant. - Co-ordinates daily courier pickup/drop off and distributes mail to Ontario Works site staff. - Prepares food vouchers, recreation forms, bus tickets and optical forms for participant pick up and records data in Excel spreadsheet. - Updates SAMS as required. - Prepares routine correspondence for delivery to Integrated Case Managers and records all correspondence received in Excel spreadsheet. - Monitors the adequate supply of forms and publications and places new orders as required. - Compiles data, statistics and other information. - Provides general administrative support to Employment and Social Services site and staff. - Performs other duties as required. **Skills & Qualifications**: - A secondary school diploma with training in Office Administration - Minimum of two (2) years’ experience in a related field - Superior multi-tasking abilities, time management, organization, planning and self - management abilities - Excellent written and oral communication skills - An understanding of Ontario Works legislation is preferred - Proven customer service skills and the ability to problem solve with harder to serve participants - An equivalent combination of education and experience will be considered **Working/ Employment Conditions**: **Working Conditions** - Travel will be required, incumbent must provide their own transportation. **Employment Conditions** - In accordance with requirements in Ontario Regulation 191/11 - Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require. - Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting. Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment. INDO