Technical Support Specialist
2 weeks ago
Technical Support Specialist
Location:
42 Armstrong Ave, Georgetown, ON
Position Type:
Permanent Full-Time
Reporting To:
IT Manager
Start Date:
Immediately
Hours:
Monday to Friday, 40 hours per week
Rate:
$70,000 - $80,000 per annum
About Miller Waste Systems:
Miller Waste Systems Inc. has been in operation since 1961. As a proudly Canadian, privately owned and operated Waste Company, Miller Waste is a leader in waste management and diversion, providing governments and industries with a wide range of services in the province of Ontario, Nova Scotia, New Brunswick, and Manitoba, and currently operates out of more than 30 locations.
Our people are our number one asset and together we are working towards achieving our vision to be the most trusted, most operationally excellent integrated waste provider in North America.
Join us and become a part of the Miller Waste team and be a part of something great, where you can make a difference.
About Olon Industries
For over 40 years, Olon has proudly served the furniture and cabinet-making industries. Our company has evolved to become one of North America's leading single-source manufacturers of quality component and custom solutions.
The entrepreneurial spirit and unwavering commitment to our customers that were the cornerstone of our business in 1981 remain the foundation of everything we do today.
If you are the type of person who enjoys learning new things and wants to work with a company that is an industry leader – we have the opportunity for you
Summary:
We are seeking a Technical Support Specialist to join our IT team under Miller Waste Systems, supporting both Miller Waste Systems and Olon Industries.
In this role, you will provide exceptional technical support and service across both organizations, ensuring reliable, efficient, and secure desktop and systems operations. This position involves hands-on troubleshooting, system maintenance, and proactive collaboration with cross-functional teams.
The ideal candidate is a problem-solver who thrives in a fast-paced, customer-focused environment and is excited by the opportunity to contribute to two dynamic, industry-leading companies under both companies.
Responsibilities:
As a Technical Support Specialist your duties will include but are not limited to:
Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase. Perform on-site and remote diagnostics, analysis, and resolution of complex desktop issues, implementing corrective actions as needed. Install, configure, test, and maintain end-user workstations, hardware, and software to ensure consistent service levels. Collaborate with other technicians/network administrator to maintain optimal system performance. Manage and resolve tickets within defined SLAs, prioritizing requests based on business impact and urgency. Administer and troubleshoot end-user networking and software issues as required. Respond promptly to incoming support requests via phone, email, and service desk tickets. Document all incidents, repairs, installations, and maintenance activities accurately within the ticketing system. Assist in developing and maintaining procedures for logging, reporting, and monitoring desktop operations. Participate in the after-hours on-call rotation to support critical business operations.
Competencies & Qualifications:
University degree or College diploma in the field of computer science or 2 years equivalent work experience in a related field. Certification in A+, MCSE or equivalent would be an asset. Strong knowledge of Windows operating systems and Microsoft Office Suite. Proficiency in computer hardware systems, peripherals, and hands-on troubleshooting. Experience with Microsoft Navision (an asset). Familiarity with network connectivity, the Internet, and emerging technology trends. Prior experience in a ticket-based service environment is an asset. Excellent analytical, problem-solving, and documentation skills with strong attention to detail. Strong interpersonal and communication skills; able to explain technical concepts in user-friendly terms. Demonstrated ability to work independently and collaboratively in a team-oriented environment. Willingness to participate in on-call rotation and travel within Canada and the U.S. as required. Valid driver's license and access to a reliable vehicle. Ability to lift and transport moderately heavy equipment (computers, peripherals, etc.).
Posting closing date: This posting will remain active until it has been filled.
We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company's needs and that your passion for your work adds value to a growing company, we would still love to hear from you.
Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.
We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.
Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 60 years' experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.
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