Family Support Implementation Lead

**Family Support Implementation Lead**

**About Durham Association for Family Resources and Support**:
Durham Association for Family Resources and Support (DFR) is a Durham-based, family support and resource organization that partners with families to imagine, plan, and implement for good lives in community, one person at a time, for and with their family member with disability. We consider the person in the context of their family (born or chosen) where their relationships most often ensure that this is where the voice of the person might best be heard, supported and augmented.

Durham Family Resources is largely but not solely funded by the Ministry of Children, Community and Social Services (MCCSS). We also work at times with the Ministry of Health, Ministry of Housing, Regional governments, and federal government departments. Our work is shaped by our relationship with a range of over 300 families and our mutual understanding of their potential and capacity, and of what supports, resources, and information they might welcome in order to pursue a positive Vision of a good life for their family member within their neighborhood and community.

Family Support are the motivating force behind our decisions and actions.

**About the Role**:
The Family Support Implementation Lead reports to the Director of Family Support and will play a key leadership role for DFR in transitional change management. This role entails the development and implementation of individual and family support, as well as organizational and strategic outcomes. This is a full-time position _with _future roles and possibilities within the organization. The experienced incumbent is responsible for working directly with several families with specific focus on children and youth in the implementation of family support and will also have oversight of designated members of the Family Support Team, offering guidance, showing leadership on principled implementation of actions, and holding the team members to high standards that benefit families and the rest of the Team.

The Family Support Implementation Lead will highlight complex or serious program issues that arise and require senior level engagement. This position will have core focus on children and youth with co-design of support to engage young families. The Family Support Implementation Lead will be responsible to ensure the delivery of the organization’s family support services within the guidelines of the Ministry of
Community, Children’s and Social Services (MCCSS) service contract and the organization’s stated Mission, Values, and Vision.

**Primary Duties and Responsibilities**:

- Family Support Facilitation and Emerging Practice Project Delivery_
- Use established clear principles of the organization to guide all the family support work.
- Focus on direct provision of a holistic approach to family support through facilitation and direct involvement with several families and family groups.
- Mentor and guide the assigned portion of the ongoing daily operations of the Family Support Team, including both Facilitation and Emerging Practice staff members.
- Work with the team to ensure the best possible response to individual family situations and team initiatives within the range of available resources, the values and working principles that guide DFR and the capacity of the team
- Balance time and areas of responsibility to cover ongoing and urgent situations as well as supporting new initiatives.
- Maintain and revise service documentation systems and monitor compliance with same
- Model a professional collaborative approach internally and with external service providers
- Seek partnerships where appropriate to assist with individual client situations
- Ensure the collection and integrity of necessary data and report as necessary
- In conjunction with the Director of Family Support ensure ongoing implementation, review and development of service provision policies and procedures
- Formulate and maintain partnerships with external groups and individuals that provide opportunities for supported families
- Work with the Director and the Communications team on strategies to keep the organization connected to families and the community
- Within the Family Support context, advocate alongside people with intellectual disabilities, their families, and for the organization in effective and proactive ways.
- **Human Resources**_
- Recommend staffing requirements to the Director of Family Support and be involved in the hiring process for new and replacement staff.
- Ensure staff has a good understanding of the organization’s Mission Values and Vision, The Nature of
- Family Support, Policies and Procedures and Facilitation/Emerging Practice approaches and monitors and supports ongoing training needs
- Provide regular supervisory sessions for staff and probationary and annual performance evaluations.
- Guide the team with a strong professional approach that is respectful and sets expectat