IT Support Coordinator

**The opportunity**: The Remote Airports Office (RAO) seeks an enthusiastic and customer service focused individual to provide IT support. **About us**: The Remote Airports Office is responsible for overseeing the maintenance and staffing of day-to-day operations at the 29 airports in Northern Ontario. The day-to-day operations includes working in compliance with Transport Canada standards and includes departments specializing in Safety & Regulatory Compliance, Airport Operations and Operations Support. The Remote Airports Office is also responsible for building and facility maintenance, working in cooperation with NAV Canada and air carriers to ensure the safety of the airport, runways, facilities and the people who utilize them. **OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation. **What can I expect to do in this role?**:** In this role, you will**: - Administer the delivery of I&IT services provided by the I&IT Cluster, and other service providers, including services related to IT equipment/technology lease/purchase, server/user accounts, telecommunications, networks, cable and satellite technology for RAO. - Liaison with the I&IT Cluster and external service providers. - Track and monitor I&IT project and service delivery for RAO. **How do I qualify?**: **Mandatory**: You can: - travel overnight for multiple days in isolated northern and Indigenous communities. - live alone, cook your own meals, and lift your own luggage. - be exposed to extreme temperatures/inclement weather, hazards, dust, and loud noise. - travel by small aircraft in uncontrolled airspace to remote and sparsely populated northern communities. **Technical Skills**: - You have demonstrated knowledge information management and information technology policies and procedure to recommend equipment purchases, ensure information security, and resolve or escalate various business or information technology issues as appropriate. - You have experience with financial management to ensure accurate tracking and monitoring/reporting on project/service expenditures, project or work order charges, and I&IT-related charges against cost centres. **Specialized Computer Knowledge and Abilities**: - You have knowledge of I&IT technologies specifically related to RAO systems (e.g., scanners, digital cameras and related equipment) and Office-related equipment for telecommunications, video-conferencing, video display units, and smartboards. **Interpersonal and Communication skills**: - You have interpersonal and negotiation skills to coordinate with service providers, reconcile competing interests, and work with client staff to determine needs. - You have tact, diplomacy, and judgment skills to provide good customer service and address requests and complaints. - You have communication and presentation skills to respond to service-related complaints and provide advice both orally and in writing. **Project Management and Analytical Skills**: - You have organizational and contract administration skills to coordinate competing priorities, multiple service providers and projects/activities. - You have analytical and problem-solving skills to assess client requirements, identify process and operational gaps, and prioritize workload requirements developing options and recommendations to meet client needs. **Additional Information**: **Address**: - 1 English Permanent, 623 James St S, Thunder Bay, North Region **Compensation Group**: - Ontario Public Service Employees Union- Understanding the job ad - definitions - **Schedule**: - 6**Category**: - Information Technology**Posted on**: - Thursday, November 28, 2024**Note**: - Less qualified applicants may be considered on an underfill basis. - W-MT-223453/24