Program Coordinator, Volunteer Visiting Services

**Requisition Details**:
Employment Status: Regular, Full Time (1.0 FTE)
Program Name: Program Coordinator, Volunteer Visiting Services
Number of Hours Bi-Weekly: 75
Work Schedule: Days, Occasional Evenings
On Call: Yes

**Job Summary**:
The **Program Coordinator, Volunteer Visiting Services** is responsible for carrying out the day-to-day operations of the Volunteer Visiting Services within the Perth-Huron region. Volunteer Visiting Services consists of Palliative Care Volunteer Visiting, Friendly Visiting and Special Steps. The Coordinator manages volunteers within the Perth-Huron site, taking the lead in volunteer onboarding, supporting recruitment, marketing and promotion, volunteer evaluation, and performance reviews. The Coordinator is responsible for providing support to the Manager(s) and for providing leadership and coordination of the day-to-day operations within the framework of VON philosophy, policies, procedures, standards, and quality management.

**Key Responsibilities**:

- The Program Coordinator, Volunteer Visiting Services, assesses clients for service, monitors service delivery, recruits and supports Visiting Services volunteers and contributes to the development, evaluation and promotion of the various programs.
- The Program Coordinator will work with an existing team of dedicated staff and volunteers to support clients and their families.
- Ensures the provision of cost-effective client services and programs.
- Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation and promotion of the program.
- Develops and implements program plans to meet department needs.
- Manages volunteers and staff within the programs, taking the lead in volunteer orientation, training and in-services within the framework of VON Quality Management standards.
- Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
- Functions as a primary support contact between clients, health professionals, community support and internal team members.
- Tracks and reports the result of program plans and team efforts on a timely basis to the relevant supervisor and internal stakeholders.
- Supports financial accountability within assigned programs by maintaining program budgets.
- Creates and prepares financial and statistical trending reports VON and funder obligations and for program analysis.
- Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
- Plans and participates in multi-disciplinary meetings as required.
- Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
- Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
- Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.

**External and Internal Relationships**:

- Timely communication and follow up with clients, and community partners / professionals as required.
- Timely communication and follow up with internal staff.
- Representative of VON Perth-Huron on various community committees.

**Education, Designations and Experience**:

- Post-Secondary Degree or Diploma in Health/Social Sciences discipline or the equivalent combination of qualifications/education.
- 2-3 years of related experience in community and health-based care.
- 1-2 years of experience in program planning, development and evaluation is an asset.
- Experience in volunteer administration an asset.
- Experience or understanding of the not-for-profit healthcare environment is an asset.

**Skill Requirements**:

- Demonstrated commitment to working in an environment with high confidentiality and discretion.
- Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.
- Knowledge and experience in gerontology with an interest in dementia and palliative care.
- Previous experience completing client assessments within the community is a strong asset
- Excellent oral and written communication skills.
- Able to work both independently and within a team.
- Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
- Community development and public speaking experience preferred.
- Ability to problem solve and adjust to rapidly changing priorities on a deadline.
- Proficiency in Windows OS and MS Office Suite programs.

**Other**:

- Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance.
- A current and original copy of a satisfactory Criminal Records Check is required.
- A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
- The use of Personal Protective Equipment (PPE) will be required.
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