Technical Sales Support Specialist
18 hours ago
**Technical Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**: **Your responsibilities**: - Collaborate with the sales team to develop value presentations for strategic opportunities. - Execute proof of concept and proof of principles in conjunction with the sales team for key Expandable Customer and Target Customer accounts. - Engage in weekly opportunity review meetings, actively contributing to advancing open opportunities and transitioning won series machines into production. - Resolve critical issues related to impactful open opportunities, prioritizing, escalating, and collaborating with the sales team for resolution. - Conduct research in key target industries as defined by management, identify targets, update CRM with addresses and contact names, and create tasks for the sales team to follow up. - Support the sales team in preparing for tradeshow target customer visits using the "walk the show" process. - Aid the sales team in building quotations, establishing pricing, and finalizing the customer’s bill of materials for order processing. - Create value presentations in PowerPoint with the sales team. - Independently conduct or participate in customer meetings, either alongside or on behalf of the sales team. - Collaborate with Engineering leads to allocate resources for incoming service requests, such as spare part requisitions, line downtime issues, and service and maintenance training. - Coordinate with the Americas Service Manager to manage resources, training initiatives, and goal achievements. - Communicate target status updates with the sales and engineering teams. - Update and train the sales and engineering teams on both new and existing services. - Present all available services to key existing customers and new targets. - Monitor quality tickets for key accounts and keep customers and the sales team informed about repair statuses. - Generate spare parts and retrofit quotes for both end users and in-house accounts. - Cultivate strong relationships with top existing expandable customer accounts and actively participate in open issues, ticket tracking, and updates on B&R solutions in meetings. Resolve critical issues by visiting customer sites when necessary. - Offers product/solution/service-related training. **Your background**: - Excellent written and verbal communication skills in English; proficiency in French would be an asset. - Strong problem-solving skills. - Exceptional organizational skills with the ability to multitask. - Confidence with strong interpersonal and presentation skills. - Engineering background/degree or diploma. - Advanced knowledge of automation concepts, PLC programming, and industrial control systems. - Proficiency in Microsoft Word, Excel, and PowerPoint (MS Office). - Legal authorization to work in Canada; no sponsorship for employment visas. will be provided now or in the future for this job opening. - Up to 30% domestic and international travel. A valid passport is required. **Benefits**: - Retirement plan - Healthcare plan - Accident insurance - Wellbeing program **More about us**:
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