Technical Support Specialist

5 days ago

Mississauga, Canada Match Retail Full time

Overview:
**Job Title: Technical Support Specialist**

**About Match Retail**

Match Retail is a leading sales, training, and branded retail agency trusted by North America's most recognizable brands. We help companies thrive in retail through powerful customer engagement and scalable talent solutions. Our people are our edge—trained, supported, and empowered to make an impact where it matters most: in-store.

**About the Role**:
As a **Technical Support Specialist**, you’ll be the go-to resource for frontline tech support—ensuring our teams across North America have a seamless technology experience. From onboarding new hires with the right tools to troubleshooting complex hardware and software issues, you'll play a vital role in keeping the organization running smoothly. You'll bring a solutions-first mindset, deliver exceptional support, and own the end-user tech experience in your local office. This role is ideal for someone who thrives on problem-solving, loves working with people, and can juggle multiple priorities with confidence and precision.

**Role & Responsibilities**:

- Provide amazing day to day hardware and software technical support for our employees across North America
- Identify, repair, analyze, and implement solutions to hardware and software issues.
- Hardware and software installation (primarily focused on employee new hires and departures for computer setups and cleanup).
- Utilize and update internal trouble ticketing system, documentation, and inventory.
- Escalate issues to the proper level/areas of support when necessary.
- Own the technology experience in your local office. Coordinate with management on initiatives that result in intuitive experiences and excitement about the use of our space.**Skills/Abilities**:

- Knowledge/Ability to troubleshoot hardware issues and computer/systems diagnostics.
- Knowledge of basic networking fundamentals (TCPIP, Subnetting, DHCP, etc)
- Knowledge of Windows and macOS troubleshooting (OS, Settings and File Permissions)
- In depth knowledge of usage and troubleshooting the Microsoft Office suite
- Knowledge of Windows Server platform fundamentals (Active Directory, Group Policy, File Access Control Lists, etc)
- Knowledge of MDM fundamentals for macOS/iOS/iPadOS
- Knowledge to troubleshoot issues within the Adobe Creative Cloud suite
- Industry Certifications such as CompTIA, Security+, Microsoft 365, etc.
- 2-3 years of experience in the IT field, preferably in a Retail/field settings.
- Confidence in expanding technical knowledge and proposing ideas to enhance user experiences.
- Dependability in seeking solutions to challenging issues and delivering results.
- Effectiveness in task prioritization and communication of project statuses to both staff and IT teams.
- Strong interpersonal skills to build relationships with users and external partners, effectively addressing their concerns.

We thank all applicants for their interest; only those selected for interviews will be contacted. Match Retail is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.

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