Delivery Director

4 hours ago

Toronto, Canada Backbase Full time

**The job in short**

As a Delivery Director, you play an integral role in driving the overall regional delivery strategy for your Hub. In conjunction with our RVP Customer Success, RVP Technology, and RVP Sales you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement.

**Meet the job**

In this role, you will be responsible for creating, and managing strong implementation and delivery plans using Agile to meet client goals while keeping Backbase commercial capabilities, delivery capabilities, and capacity in mind. You will do this in collaboration with technical teams.

You will gain buy-in and support from the broader organization as you establish strategies for effective planning, budgeting, and execution as it relates to your Hub's regional delivery strategy. You will be responsible for financial management, client management, change management, and risk management.

As you ramp up into the Delivery Director position, you will gain knowledge of the Backbase product offering which will enable you to comfortably and confidently provide specific product information as well as examples from previous projects to advise clients and their teams on making the right decisions throughout their relationship with Backbase.

With your unshakeable communication skills, you won't shy away from driving difficult conversations to influence strategy, vision, transformational change, and scope with clients and stakeholders across all levels including those who are part of the C-suite on both the Backbase and client sides.

A passion for people management, coaching, and mentorship are key for this position and you will play a big part in building and maintaining a top-of-class Delivery Team for your Hub. You are the go-to person for your teams when they have questions when it comes to tools, delivery plans, and product requirements. Your best practices will help to streamline the day-to-day work within Delivery and your expert-level knowledge of Agile will guide your teams when creating delivery plans and ways of working.

**How about you?**
- 8+ years of professional experience;
- Strong hands-on software implementation experience (managing and leading);
- Expert-level understanding of Agile methodology;
- Experience managing a department;
- 4+ years managing external clients with the ability to manage multiple clients at once;
- Experience developing and executing onboarding/training plans for your teams;
- Knowledge of/experience with the following tools: Google Workspace, Jira, Confluence
- Bachelor's degree;
- Strong written and verbal communication skills in English;
- 6+ years of experience in Financial Services and/or Banking is a huge plus

  • Delivery Director

    5 days ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** Delivery Director - Wealth Management Technology Solutions WHAT IS THE OPPORTUNITY? Wealth Management Technology Solutions is responsible for the development, delivery, security, and maintenance of technology solutions for the RBC Wealth Management businesses. Our team prides itself on delivering best in class solutions that delight our...

  • Service Delivery Director

    4 weeks ago

    Toronto, Canada System Canada Full time

    Service Delivery Director / Program Director Full-time System Canada resources have a broad range of skills in different technologies.The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on...

  • Service Delivery Director

    4 hours ago

    Toronto, Canada System Canada Full time

    Service Delivery Director / Program Director Full-time System Canada resources have a broad range of skills in different technologies.The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on...

  • Managing Director, IT Systems and Delivery

    2 weeks ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Senior Vice-President (SVP) and the Chief Information Officer (CIO), the Managing Director, IT Systems and Delivery, will play a pivotal role at Porter. They are set to lead the company's ambitious IT transformation journey. As one of the primary champions of this initiative, the Managing Director, IT Systems and Delivery, will...

  • Associate Director, Technology Delivery

    4 hours ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    Associate Director, Technology Delivery Join to apply for the Associate Director, Technology Delivery role at Greater Toronto Airports Authority. Overview Toronto Pearson is transforming. Now's the time for your career to fly. The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson,...

  • Learning Delivery Director

    4 hours ago

    Toronto, Canada Inizio Engage XD Full time

    We're looking for a team-oriented Learning Delivery Director. The Learning Delivery Director will lead the delivery of complex programmes for our clients. You'll ensure that quality programmes are delivered within budget and on-time, while maintaining positive internal and client relationships. You will be responsible for a variety of clients, working with...

  • Distribution Specialist

    1 week ago

    Toronto, Canada Delivery Ink Full time

    Company Description Delivery Ink operates the largest newspaper distribution network in Canada. We provide best-in-class services for print publishers in Ontario, making daily deliveries to hundreds of thousands of households in the province. **Our Commitment To Diversity** We strive to be a leader in building and cultivating an employee community framed...

  • Director, Cloud Technology Delivery

    4 hours ago

    Toronto, Canada CIBC Full time

    Apply for the Director, Cloud Technology Delivery role at CIBC . We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you at work. What You’ll Be Doing As the Director, Cloud...

  • Director - Client Delivery

    47 minutes ago

    Toronto, Canada Hitachi Solutions Full time

    Job DescriptionJob DescriptionThe Director, Client Delivery is a leadership role responsible for managing a portfolio of strategic customers. The role is intended to develop strong client relationships, ensure successful project delivery, and drive overall successful outcomes for our customers and our business. The Director role requires strategic vision,...

  • Director - Client Delivery

    4 hours ago

    Toronto, Canada Hitachi Solutions Ltd Full time

    **Company Description** Hitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that empower clients to achieve their business transformation goals. Our expertise, industry focus, and intellectual property set us apart, and we maintain a strategic partnership with Microsoft. We are...