Field Service Technician

**Who We Are**

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

**Why Join Our Team**

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

**What You Can Expect from our Company**
- You will be Part of a Winning Team
- You Can Capitalize on Your Opportunities and Make an Impact
- You Will Be Well Rewarded for Your Contributions to our Success
- You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
- Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
- Competitive vacation time and flexibility in work schedules and location consistent with your role
- Resources and support to help you manage your personal wellness

**What the Company Expects of our Team**
- Bring yourself fully to work each day
- Playing your role on the team so together we Win as One
- Welcoming and Driving Change to support our continued evolution
- Help drive the success of our Canadian Business through living our universal core values
- Making an Impact to ensure our continued success

**RESPONSIBILITIES**
- Work and communicate in a professional team environment.
- Provide customer’s with general product inquiries and warranty information as required.
- Follow all company and departmental policies.
- Exercise safe, efficient and professional work habits (attached general safety rules).
- Document all work performed and order replacement parts where necessary.
- Operate company vehicle in a safe manner in and around the city and inform supervisor of any vehicle repairs needed as required.
- Complete sealed unit replacements in the field including replacement of caulking and glazing stops.
- Report problems which interfere with completion of work orders to supervisor.
- Able to lift up to approximately 70lbs and work at heights up to 20-30 feet where required.
- Able to deal with unexpected issues in the field that may arise from time to time.
- Perform inspections and advise on warranty issues.

**REQUIREMENTS**
- Valid driver’s license and clean driver’s abstract.
- Good verbal and written communication skills.
- Basic math and measuring skills.
- Customer service oriented.
- Mechanical aptitude.
- Glass industry or glazing experience preferred.
- Able to work independently or in a team environment.
- Knowledge of window and door installation and repairs preferred.
- Punctual, reliable and self-motivated.
- Able to work on a ladder.
- Able to work flexible hours according to workload.
- Able to work outdoors in inclement weather when required.

**Job Types**: Full-time, Permanent

**Salary**: $30.00-$32.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: On the road