Field Service Technician

We want you to join our customer centric team whose passion it is to educate, empower workplaces and increase business’ productivity in a digital future.

**At Gold Business Technologies, we aren’t satisfied with keeping pace with today’s digital work environments, we are setting the pace locally. We are reimagining the workplace to empower local businesses to better utilize their technology solutions and to do more.**

Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance. Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages of working at Gold.

We are a family that promotes positive relationships and on-going learning & development that nurtures professional growth and career advancement. Discover what you are capable of in an environment where your growth is supported, and your success is celebrated.

**Field Service Technician**

The Field Service Technician services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

**Responsibilities**:

- Specializes in the servicing and repair of a core set of complex low-mid volume multi-functional devices and may be required to service and repair high-volume devices based on regional business needs.
- Manages territory, inventory, and customer relationships.
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Actively assist to drive revenue generating opportunities through supply sales leads, contract sales, network support contract leads, equipment and print assessment leads.
- Completes technical training on new equipment as assigned.
- Effectively executes all required territory management and call handling procedures.
- Works closely with sales team and partners to maximize equipment leads and client upgrade opportunities.
- Maintains and manages own parts inventory with a high degree of accuracy.
- Adheres to territory back-up plans.
- Completes all required administrative tasks in an accurate and timely manner.
- Effectively handles and de-escalate the most difficult customer situations.
- Acts as a communication link on unresolved technical problems/issues.
- Interact with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
- Maintains productive, professional relationship with all customers and company personnel.
- Demonstrates technical expertise and provides specialist services.
- Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex low-mid volume multi-functional devices.
- Demonstrates required digital competencies associated with assigned products and level assignment.
- Performs troubleshooting and repairs or replaces equipment components as necessary on scanners, monochrome-color printers, and multifunctional devices
- Completes technical training on new equipment as assigned.

**Qualifications**:

- Post-Secondary Education in the area of technical specialization
- Minimum of 3 years related experience including a minimum of 2 years as an Associate Service Technician
- Industry Certification (CompTIA Net+ or CompTIA A+) an asset
- Requires an excellent working knowledge of electro-mechanical devices and electronics
- Excellent customer service skills including ability to follow up to ensure closure of issues
- Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant technical publications
- Ability to work independently, as part of a team and take initiative to improve the customer experience
- Strong attention to detail and good visual skills for assessing image quality
- Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
- Ability to act diplomatically in a professional corporate environment
- Be highly organized with excellent time management
- Continuously upgrading knowledge of Kyocera products
- Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per Gold’s policy for positions utilizing personal vehicles while for company business.
- Extensive daily travel in an automobile between customer locations is usually required. Possible assignment of a walking in territory within a limited urban area would require extensive travel by foot.
- Shift work, overtime, stand-by and/or on-call may be required.
- Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lif