Team Leader, National Image Review Desk

**Team Leader, National Image Review Desk**:
Job ID : 5760
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Montreal, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

**Key Accountabilities**:

- Provides direction, coaching and support to those positions reporting directly and indirectly to him/her, including new hire orientation, performance management, vacations, training etc.
- Provides direction, coaching and support to all auto repair centers at a national level, including completing re-inspection/audits virtually and day to day performance monitoring.
- Maintains a high level of expertise with new repair techniques, industry guidelines, new vehicle technology and implements all new appraisal system software by delivering the training for staff as required.
- Handles all complaints from insured and brokers once they have been escalated and ensures proper documentation and closure.
- Assist with salvage when requested, including the review, and tracking of towing and salvage disposal that occurs outside of the contracted program.
- Is the liaison between the appraisal unit and all other departments, which includes attending various monthly meetings with leaders within other departments.
- Work on the catastrophic support team when requested by management.
- Attend I-CAR training
- Attend annual Appraisal conference.
- Complete staff’s appraisal performance tracker. Provides coaching.
- Complete monthly quality assurance audits.
- Oversee image capture (customer direct to us) and remote appraisal program.
- Completes month reviews
- Oversees total loss files completed by the image desk team.

**Qualifications**:

- Must possess one or more of the following: Institution Certificate based on Province Repairer, Certified Automobile Estimator, holds Type ‘310B’ or a ‘310A’ license that is valid and up to date.
- GAA licensing would be an asset
- A minimum of a College Diploma in an acceptable discipline to the Economical or a University degree
- 5 to 8 years appraisal experience within the auto repair industry with 2-3 years as in a leadership role would be an asset.
- Must have I-CAR Industry platinum certification as well as completed in class Audatex Estimating software training.
- Demonstrated advance level of understanding in Audatex imaging systems and Autosource Total Loss evaluation process.
- Bilingual French/English would be an additional asset.
- Claims experience within the auto physical damage industry along with a skill set allowing the preparation of appraisals using computerized Audatex estimating software programs would be an asset.
- Some travel will be required for this role.
- Ability to understand management reports and estimating data.
- Effective leadership to achieve organizational goals
- Process driven

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).