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Service Desk IT Specialist L1

2 weeks ago

Montréal, Canada MSP OPERATIONAL CORP Full time

As we continue to grow, we are looking for a **Service Desk IT Specialist L1** to join the MSP Corp East team.

**About the Role**

As a **Service Desk IT Specialist L1** you will serve as a primary point for resolving technical issues and ensuring that our clients receive top-tier support.**With an understanding of IT infrastructure, software troubleshooting, and customer service, you will tackle technical challenges. If you have a passion for problem-solving and a strong technical background, this is an exciting opportunity to make a significant impact. This role is aimed to grow and develop technical troubleshooting abilities and industry know-how, with mentorship from the senior techs and business leaders within the company.

**Location**:Montreal, QC.

**Schedule**: Monday to Friday, 40 hours per week, 8:30 a.m. - 5:00 p.m.

**On call**: On rotation, after hours support for emergency calls or tickets.

**Work Mode**: Hybrid

**What You Will Do**
- Perform remote tech support troubleshooting of hardware, software and networking issues for various clients.
- Assemble, image, and configure client workstations and laptops.
- Manage data backup systems to ensure data integrity and availability, and recover data in case of deletion, hardware failure, or other disasters.
- Document all changes to client environments.
- Document troubleshooting steps, system configurations, and network changes, and generate reports when needed.
- Follow check lists to ensure a consistent result for routine and common tasks.
- Monitor central ticketing system to ensure timely resolution of issues.
- Use strong communication and interpersonal skills to provide excellent support to end-users and ensure customer satisfaction.
- Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
- All other duties as assigned.

**What We Are Looking For**
- Related Post-Secondary Education or College degree.
- Preferred 1+ years of experience in a desktop support role within an MSP environment.
- Knowledge of current Microsoft environments, including Windows 11, Windows Server 2019, 2022.
- Proficiency with Microsoft 365 Suite
- Knowledge of Active Directory, DNS, DHCP, Print servers would be preferable.
- Working experience with Dell, HP physical servers.
- Knowledge of networking is preferred, such as basic IP addressing, setting up routers, switches, VPN configurations and other firewalls such as Cisco, Fortinet, etc.
- Knowledge of enterprise backup solutions is required.
- Experience with ConnectWise would be advantageous.
- Certification: MCSA, CCNA, VCP, MS Azure would be a plus.
- Strong analytical and problem-solving skills.
- Ability to work both independently and part of a team.
- Valid driver’s license, reliable transportation and the ability to lift up to 50 lbs.

**Why Work at MSP Corp**
- Benefits package.
- Dynamic work environment.
- Corporate gym discounts.
- Wellness day.
- Opportunities for growth and training.