Service Desk Technician

**Requisition ID**:89065

**Job Category**:Information Technology

**Location**:Montreal, QC, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Hatch is seeking an IT Service Desk Technician. Reporting to the IT Operations Manager you will support offices globally working from our Montreal office.
- Provide IT support for end-user problems/issues via our ticketing system;
- Elaborate a diagnosis, correct and/or accompany the customer in the resolution of their problem;
- Follow up on tickets to ensure they are completed based on service level agreements;
- Must be able to deploy image and software to computers locally and remotely;
- Keep up to date on the new and changing technologies through training;
- And all other related tasks.

**You bring to the role**:

- College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment;
- Minimum two-year relevant experience working in a similar corporate service desk technical support role;
- In-depth understanding of computer hardware, including installing/uninstalling computer peripherals, desktop rollouts and maintenance of computers software, hardware;
- Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware;
- Experience with ticketing systems, e.g. Zendesk, ServiceNow, Remedy;
- Excellent understanding of Microsoft products, including Office 365, Teams, SharePoint, OneDrive is required;
- Hosting Online & hybrid meetings, webinars, live meetings using Microsoft Teams or a similar platform is an asset;
- Continuous hands-on experience using Azure Active Directory, Windows Active Directory User, and Computer Administration; Microsoft Exchange Online and 365 Admin;
- Strong analytical, problem solving and troubleshooting skills;
- Ability to function well in a team environment; work independently as needed;
- Customer focused;

**Requirements**:

- Ability to work overtime or flexible time when required.
- Some travel between business locations and sites across Quebec may be required (driver’s license required).
- Strong oral and writing proficiency in English and French.

**Assets**:

- Microsoft Certification and other technical certifications are an asset (A+, Network +, MCP or Cisco);
- Knowledge of engineering software such as Autodesk, ESRI and Bentley products.

Why join us?
- Work with great people to make a difference
- Collaborate on exciting projects to develop innovative solutions
- Top employer

What we offer you?
- Flexible work environment
- Long term career development
- Think globally, work locally

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.