Hotel Overnight Concierge

1 week ago

Toronto, Canada The Annex Hotel Full time

Job description

Overnight Concierge

Stories are the most powerful tool we have, as they’re the only thing that transcends time. An annex host’s job is to provide experiences so beautiful our guests are inclined to tell the story of their stay with us over and over again. The success of an annex host lies in their ability to recommend the best restaurants, events and activities in the city while having the foresight to help our guests get there and beyond. Our host team should treat the annex like their own home and therefore offer our worldwide visitors the same attention to hospitality.

The annex is a next-generation hospitality provider that you’ll be the face of.

At the annex you will:

- Monitor the annex platform to ensure all guests check in prior to arrival onsite
- Monitor and update onsite repairs as required
- Manage and execute guest inquiries/requests and delegate tasks efficiently to other team members
- Work in a multi-faceted environment and will be required to jump in to help other annex team members periodically
- Interact with in house guests to deliver an unrivalled hospitality experience
- Oversee daily housekeeping schedule
- Garner relationships with return guests

Who you are:

- An ambassador for the annex: You will represent the Annex in the neighbourhood and across the city, actively build and maintain relationships with our partners and neighbours.
- You go above and beyond because you understand the importance of doing more than you’re asked
- You are approachable; your calm and enthusiastic demeanor has a positive impact on our guests. They want to talk to you to find out what is going on in the city.
- You’re proactive not reactive
- Solution based, not problem oriented
- Creative problem solver
- You have a strong understanding of Toronto & it’s neighbourhoods
- You recommend local go-to’s and not chains that rhyme with charmucks

Your abilities/experience:

- 2+ years hospitality experience/customer facing environment
- Ability to operate macbook
- Security experience / certification (preferred)
- Strong written and oral communication

The Annex Provides:

- Annex room nights
- In-depth training on all aspects of the annex & accommodation industry
- Comprehensive welcome package

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$60,160.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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