Customer Service

1 week ago

Owen Sound, Canada Troy Life & Fire Safety Ltd. Full time

Troy Life & Fire Safety Ltd. is currently looking for a **Customer Service / Fire Product Sales Support Administrator** to join our head office team in Owen Sound

**Responsibilities**:

- Receive, enter and process orders for fire system projects from Troy’s National branches with minimum delay
- Process change orders as required to initiate appropriate action
- Work with Finance team to resolve issues that may arise
- Work directly with Fire Alarm System Design/Drafting and Quotes Specialists as an intermediary when questions arise
- Initiate procedures necessary to locate short or lost shipments
- Produce packing slips and coordinate shipping arrangements
- Initiate and process R.M.A.’s as required and handle warranty questions
- Establish and follow the required follow up procedures to ensure all delivery commitments are met throughout all departments
- Manage backlog reports monthly with branch contacts
- Develop and maintain good working relationships with customer service team, suppliers, and other stakeholders within the business
- Other related duties as assigned

**Qualifications**:

- 3+ years' working experience in office administration
- Post-secondary education in Business Administration or a related field considered a strong asset
- Well-developed interpersonal skills and the ability to problem solve
- Strong oral and written communication skills
- Previous customer service experience required
- Accurate keyboarding skills are essential
- Ability to assess accuracy and completeness of source documents and information
- Demonstrated ability to adapt to change in processes and learn new product
- Ability to multitask and strong time management skills

**Why Work with Troy?**
- Troy Life & Fire Safety Ltd _**.**_is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Authorized Edwards National Partner, Troy is a proudly Canadian, employee-owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future._
- Troy Life & Fire Safety Ltd. offers an excellent compensation package and a comprehensive benefits program, including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both._
- Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005_

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- office administration: 3 years (preferred)
- customer service: 3 years (preferred)

**Language**:

- English (required)

**Location**:

- Owen Sound, ON (preferred)

Work Location: In person

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