Customer Service

3 days ago

Owen Sound, Canada Troy Life & Fire Safety Ltd. Full time

Troy Life & Fire Safety Ltd. is currently looking for a **Customer Service / Fire Product Sales Support Administrator** to join our head office team in Owen Sound

**Responsibilities**:

- Receive, enter and process orders for fire system projects from Troy’s National branches with minimum delay
- Process change orders as required to initiate appropriate action
- Work with Finance team to resolve issues that may arise
- Work directly with Fire Alarm System Design/Drafting and Quotes Specialists as an intermediary when questions arise
- Initiate procedures necessary to locate short or lost shipments
- Produce packing slips and coordinate shipping arrangements
- Initiate and process R.M.A.’s as required and handle warranty questions
- Establish and follow the required follow up procedures to ensure all delivery commitments are met throughout all departments
- Manage backlog reports monthly with branch contacts
- Develop and maintain good working relationships with customer service team, suppliers, and other stakeholders within the business
- Other related duties as assigned

**Qualifications**:

- 3+ years' working experience in office administration
- Post-secondary education in Business Administration or a related field considered a strong asset
- Well-developed interpersonal skills and the ability to problem solve
- Strong oral and written communication skills
- Previous customer service experience required
- Accurate keyboarding skills are essential
- Ability to assess accuracy and completeness of source documents and information
- Demonstrated ability to adapt to change in processes and learn new product
- Ability to multitask and strong time management skills

**Why Work with Troy?**
- Troy Life & Fire Safety Ltd _**.**_is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Authorized Edwards National Partner, Troy is a proudly Canadian, employee-owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future._
- Troy Life & Fire Safety Ltd. offers an excellent compensation package and a comprehensive benefits program, including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both._
- Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005_

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- office administration: 3 years (preferred)
- customer service: 3 years (preferred)

**Language**:

- English (required)

**Location**:

- Owen Sound, ON (preferred)

Work Location: In person

  • Dispatcher/customer Service

    2 weeks ago

    Owen Sound, Canada Albright Trucking Inc Full time

    **About us** Albright Trucking Inc is a small business in Owen Sound, ON N4K 5N6. We are professional, fast-paced, and social. **Our work environment includes**: - Modern office setting - Casual work attire **Hours**: 1:30pm-7:00pm Monday-Friday **Responsibilities**: - Provide exceptional customer service by addressing inquiries and resolving issues...

  • Dispatcher/customer Service

    3 days ago

    Owen Sound, Canada Albright Trucking Inc Full time

    **About us** Albright Trucking Inc is a small business in Owen Sound, ON N4K 5N6. We are professional, fast-paced, and social. Our work environment includes: - Modern office setting - Casual work attire **Responsibilities**: - Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally. - Process...

  • Customer Service Representative

    3 days ago

    Owen Sound, Canada Randy's Lock-Safe & Alarm Inc. Full time

    **About us**: Randy’s Lock-Safe & Alarm Inc. is a full service security company that is locally owned and operated, serving Midwestern Ontario for over 35 years. We strive to provide each customer with a positive experience, and knowledge to help assist them with choosing the best product for their individual requirements. Providing excellent customer...

  • Retail Customer Service Supervisor

    4 weeks ago

    Owen Sound, Canada PetSmart Full time

    Join to apply for the Retail Customer Service Supervisor role at PetSmart1 day ago Be among the first 25 applicantsJoin to apply for the Retail Customer Service Supervisor role at PetSmartPetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!Retail Customer Service Supervisor (Key Holder)About Life At PetSmartAt PetSmart, we’re more than...

  • Office Administrator/customer Service/dispatcher

    1 week ago

    Owen Sound, Canada Albright Trucking Inc Full time

    **Job Overview** **Shift Hours**: 1:00pm-7:00pm**Some nights you may be done at 7:30pm due to late arrival of day drivers** **Responsibilities** - Coordinate schedules for drivers, ensuring efficient routing and paperwork being completed in a timely manner. - Maintain accurate records of shipping paperwork, drivers manifests, and customer interactions. -...

  • Retail Customer Service Supervisor

    3 weeks ago

    Owen Sound, Canada PetSmart Store Support Group, Inc. Full time

    PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and...

  • District Sales Representative

    3 days ago

    Owen Sound, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... We are excited that you are thinking about opportunities with us, and we have an...

  • Customer Service Manager

    2 weeks ago

    Owen Sound, ON, Canada Walmart Full time

    Position Summary...Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for...

  • Customer Service Representative

    2 weeks ago

    Parry Sound, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    **Customer Service Representative**: **Job ID**: - 232552 **Posting status**: - Open **Organization**: - Ministry of Public and Business Service Delivery and Procurement **Division**: - ServiceOntario **City**: - Parry Sound **Position(s) language**: - English **Job term**: - 1 Permanent **Job code**: - 95423 - Customer Service Rep...

  • Security System Salesperson

    2 weeks ago

    Owen Sound, Canada Connected Solutions Full time

    Growing company is expanding in the area and needs good people to fill entry-level sales roles that can lead to management within three to six months. The successful applicants will be self motivated, driven and energetic. Passion and excitement drives our sales teams, leaders are wanted! Complete training program is available so experience is an asset but...