Dispatcher/customer Service

5 days ago

Owen Sound, Canada Albright Trucking Inc Full time

**About us**

Albright Trucking Inc is a small business in Owen Sound, ON N4K 5N6. We are professional, fast-paced, and social.

**Our work environment includes**:

- Modern office setting
- Casual work attire

**Hours**:
1:30pm-7:00pm Monday-Friday

**Responsibilities**:

- Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Process customer orders, ensuring accuracy and timeliness.
- Perform data entry tasks to update customer information and order details.
- Coordinate shipping and receiving activities, including tracking shipments and communicating with carriers.
- Collaborate with internal teams to ensure smooth order fulfillment and delivery.
- Utilize phone systems to handle incoming calls and provide assistance to customers.
- Assist with fleet management, including scheduling and coordinating transportation for deliveries.

**Experience**:

- Previous experience in a customer service role is preferred.
- Proficient in data entry and using computer systems for order processing.
- Knowledge of transportation management systems or fleet management software is beneficial.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Must able to Multitask

**Note**: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company.

Pay: $18.50 per hour

Expected hours: 25 - 30 per week

**Benefits**:

- Dental care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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