Customer Service Representative

1 week ago

Owen Sound, Canada Randy's Lock-Safe & Alarm Inc. Full time

**About us**:
Randy’s Lock-Safe & Alarm Inc. is a full service security company that is locally owned and operated, serving Midwestern Ontario for over 35 years. We strive to provide each customer with a positive experience, and knowledge to help assist them with choosing the best product for their individual requirements. Providing excellent customer service, our vast knowledge and along with accelerated service is what sets us apart.

**About the Position**:
**Key Responsibilities**:

- Greet customer in a professional manner
- Answer phone calls - help determine what services we can offer
- Enter jobs using scheduling software
- Creating sales receipts/invoices and processing payments, including weekly deposits
- Ensuring store is kept in a clean/organized manner
- Knowledge of products and services offered
- Mechanical Lock Repairs such as; rekeying locks and cutting keys
- Maintain inventory/stock levels

**Requirements**:

- High School Diploma or equivalent
- Exquisite communication and people skills
- Positive attitude
- Ability to work independently and as a team
- Exceptional self-management skills
- Good problem-solving skills, ability to think outside the box
- Excellent planning and organizational skills with demonstrated multi-tasking abilities
- Ability to remain professional with all employees & customers while dealing with confidential matters
- Up to date Criminal Background Check (including vulnerable sector)
- Valid Driver’s License and ability to work within both store locations as needed
- Up to date First Aid
- Experience working with Word, Excel, Outlook & QuickBooks programs
- Ability to work under pressure and comfortable with tight deadlines and customer requests
- Ability to take direction and promote a team atmosphere at all times

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Store discount
- Vision care
- Rewarding work environment
- Free parking on site

**Other Perks**:

- Holiday closures
- All tools and test equipment required will be provided
- Diverse and open environment where your ideas are encouraged
- Opportunity for career advancement

Pay: From $18.50 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

**Location**:

- Owen Sound, ON N4K 6S1 (preferred)

Work Location: In person

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