Customer Service Representative

2 weeks ago

North York, Canada Opifiny Corp. Full time

**About Us**
Opifiny is a software solution provider exclusive to the insurance industry. Our clients include some of the biggest insurance companies in Canada. Our corporate culture is inclusive, entrepreneurial and fast-paced. Everyone in our company has a voice and is encouraged to use it.

**Position Overview**

The bilingual customer service representative is responsible for providing support for users of Opifiny software. The rep will have thorough knowledge of all Opifiny products/services, in order to help out end users.

**Responsibilities and tasks**

Typical responsibilities and tasks include, but are not limited to:

- Verifying new physician users of the Opifiny system
- Learning and thoroughly understand current and newly developed Opifiny products/services
- Communicate user issues to QA team
- Tracking bugs and issues in Opifiny products

**Qualifications**
- Bilingual: English and French - oral and written
- Strong communication and interpersonal skills
- Strong computer skills

**Qualifications (Desired)**

These qualifications are not required, but would be considered an asset:

- Customer service experience
- Up-to-date knowledge of computer technology
- Time management
- Strong problem solving skills
- Post-secondary degree/diploma

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- NORTH YORK, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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