Bilingual Customer Service Representative

7 days ago

North York, Canada Ontario Wallcovering & Decor Products Full time

As a premier supplier of home decor products, Ontario Wallcovering has grown steadily since its establishment in 1972. We are currently looking for a **bilingual Customer Service Representative** fluent in both English and French to join our team. In this role, you will provide exceptional customer service, process orders, address complaints, and ensure overall customer satisfaction. Strong communication, problem-solving, and organizational skills are essential. If you have previous customer service experience and are passionate about the home decor industry, come join our dynamic team at Ontario Wallcovering.
- **Job Duties**:_
- Assist customers promptly and professionally with inquiries, orders, and product information.
- Process customer’s payments. Assist with A/R management, analysis, and collection procedures**.**
- Maintain accurate customer records and order information in the system.
- Collaborate with internal teams for timely order processing, shipment tracking, and delivery coordination.
- Provide product recommendations and help customers select suitable wallcovering and decor options.
- Follow up with customers to ensure satisfaction and address any additional needs or concerns.
- Offer product knowledge and guidance to enhance the customer shopping experience.
- Resolve customer complaints effectively while working closely with the sales team for customer retention and upselling opportunities.

**Position requirement**:

- Bilingual proficiency in English and French to effectively communicate with customers in both languages.
- Strong customer service skills with the ability to provide prompt and professional assistance.
- QuickBooks experience an asset.
- Detail-oriented mindset to maintain accurate customer records and order information in the system.

**About Us**:
At Ontario WallCovering & Decor Products, we are proud to offer the best products, work with an exceptional team, and provide excellent service to our valued customers. With a wide range of high-quality wallcovering and decor options, carefully selected to cater to diverse preferences, we strive to exceed customer expectations. Our dedicated professionals are passionate about their work, ensuring personalized attention and expert guidance throughout the shopping experience. Promptly addressing inquiries and concerns, we go the extra mile to ensure complete customer satisfaction. Founded in 1972, the Ontario Wallcovering Group has grown steadily to become a premier supplier of home decor, wallpaper, and wall decor products. Initially focusing on wallpaper, our group now includes three companies offering over 100,000 products, including 3D Wall panels and more. We believe that our exceptional products, talented team, and unwavering commitment to service set us apart in the industry, making us the preferred choice for all wallcovering and decor needs.

Location: 4309 Steeles Ave W #2, North York, ON M3N 1V7

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$30.00 per hour

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

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