Capability Coach

3 days ago


Calgary, Canada Western Financial Group Full time

**We are one of Canada’s Top Employers, Join Us**

Our people make us who we are and we’re thankful to have been recognized as a Top 100 Employer across Canada. We are looking for great people who share our values and want to share their unique skills with us. Western is on a mission to exceed customer expectations, and that starts with our people. Come be part of our story

**Are you passionate about delivering an exceptional coaching experience to our front-line employees?**

**FRONTLINE CAPABILITY COACH**

Reporting to the Director, Workforce Capability, you will support our Western Frontline team in the development of their capability to provide trusted insurance advice to our customers by emulating and cultivating organizational alignment on product sales vision, strategy, and execution.

**Here is what a typical day looks like**
- Executing on the business strategy, through broker development, coaching, mentorship and implementation of highly visible, channel-wide product and broker coaching programs that support standardized continuous learning and development of employee product and sales knowledge
- Aligning workflows through Western’s strategic goals and supporting Western’s Mission and Vison
- Collaborating with Director of Frontline Capability on customer success, product support, learning & development, and others on the product coaching strategy
- Providing feedback with respect to initiative or program creation as seen in the field
- Coaching and recommending product development, product targeting, and coaching gaps from knowledge of field work
- Collaborating on alignment and integration of cross-functional processes for successful coaching and sales execution across all channels
- Identifying challenges, gaps, inefficiencies, and opportunities for improvement through the implementation and coaching work
- Collaborating the creation of engaging and effective coaching collateral ensuring all aspects of product capabilities and client value are addressed, not just the what, but the how and why are understood
- Reporting on KPIs. Monitoring, evaluating, and recording coaching activities for program effectiveness
- Providing product guidance and direction to support Client requests, regulatory changes, marketing campaigns and operations initiatives

**The value you bring**
- General Agent Level 2 Insurance License or LLQP required
- 5+ years working as a front-line Insurance Broker
- Experience delivering training or coaching programs an asset
- Excellent presentation skills and strong follow through with on-going communications to various stakeholders
- Previous experience and knowledge of Financial Services products an asset

Location: Remote in Canada

Requisition #79521

Role Level: 3

**What if I don’t meet every requirement**

**Health and Wellness**

At Western we take pride in providing programs that add value to our people’s lives - after all, they are our greatest asset Eligible employees receive a competitive compensation package consisting of paid vacation, paid personal days, paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including health care spending account.

Western Financial Group has its own charitable foundation, Western Financial Group Communities Foundation**.



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