Coordinator Operations Transportation

1 week ago

Toronto, Canada Metro Inc. Full time

**Position Title**:
***Coordinator Operations Transportation

**Requisition ID**: 27881

**Career Group (ADSP)**:
***Distribution Center

**Division**:Logistics and Distribution (80190524)

**Department**:
***Logistics and Distribution

**Work Location**:METRO ON - 170 THE WEST MALL (#A-WEST)
**Province**:Canada : Ontario

**Position Type**:Permanent

**Summary**

Monitor, control and manage business operations to meeting customer expectations and company goals.

**Specific Responsibilities**
- Responsible to the Operations Manager
- Ensures that deliveries are on time and as planned
- Communicates with all store of delays and provide ETA's
- Maintains proper equipment allocations for each DC as required daily
- Follows up on any equipment failures to ensure timely repairs
- Be the first point of contact for the stakeholder
- Monitors and reports on each DC's on time performance, communicates and identifies potential service failures
- Develop and coordinate the tactical transportation plans for multiple customer
- Maintain and verify load information and details for accuracy and availability
- Capture and report on all carrier performance trending
- Respond to customer queries regarding the status of their shipment pickups, and delays
- Provide timely communications and customer service functions in a multi-customer environment
- Establish and maintain effective relationships with Metro distribution network through professional and timely communication and inquiry responses
- Prepare related documentation in accordance with the set operational procedures
- Resolve store delivery issues and if necessary, elevate to management for resolution
- Assist in incident investigations and determine causes and corrective actions
- Maintain current knowledge of industry standards & practices applicable
- Interface with a variety of people on both routine and complex issues
- Develop and maintain positive relationships with carriers and service providers
- Required to be cross trained on each function of the sector
- Ensures Department processes and procedures are adhered to
- Responsible for the collection of data for the department KPI's
- Monitor and react to store wait times to reduce cumulative totals

**Qualifications**
- College degree in related field
- 1 - 5 years previous experience in the Transportation industry
- Excellent Oral and written communication and interpersonal skills
- Handles high stress situations in a professional manner.
- Ability to speak French an asset

**Relationships**
- Distribution Centers staff and management
- the contract carrier operations staff and management
- suppliers, vendors and Government departments

ZR1

IND1

**_
Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment._**

**_ _**

**_ Only applicants that meet the qualifications will be contacted._**

**_ We respectfully request no calls or unsolicited resumes from agencies._

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