Comm Officer Flight

COMMUNICATIONS OFFICER-FLIGHT

Reference #:2025-25

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Title

Communications Officer - Flight Planning/Following

Department/Section

Operations Control Centre

Employment Status

Permanent Full Time
- Salary
- Probation Rate: $30.08/hr Post-probation Rate: $38.95/hr Range: $30.08-$48.44/hr as per OPSEU Collective Agreement

Location

5310 Explorer Drive, Mississauga

Hours of Work

Flexibility to work various shifts is required. Scheduling model supports a 24/7, 365 operation which include days, afternoons, nights, weekdays, weekends, and statutory holidays as required.
- Posting Open Date

February 27, 2025

Posting Close Date

March 13, 2025

The Ornge Operations Control Centre (OCC) works closely with provincial hospitals, remote nursing stations, Central Ambulance Communications Centres (CACC), and other stakeholders to enable the transport of patients across Ontario.

Position Summary:
The Communications Officer - Flight Planning/Following will plan and coordinate air and associated land patient transportation, team transfers for neonatal and organ retrievals. They determine the level of transportation requirements in accordance with patient care by selecting the appropriate resource based on geographical location and patient care/transportation needs. A key aspect of this role is effective communication with Pilots, Paramedics, Doctors, and various allied health care professionals to ensure the safety of each patient during the transport phase of the call.
- Effectively communicate with Flight Planners, Paramedics, Physicians, and various allied healthcare professionals.
- Respond quickly and efficiently to emergency calls.
- Utilize exceptional interpersonal skills, courtesy, tact, and compassion when interacting with other health care professionals.
- Work effectively in a versatile emergency services environment; and
- Analyze issues, develop solutions, and execute plans.

Qualifications:

- Recognized education in aviation management/operations preferred or an emergency telecommunication certificate.
- Must have a restricted operator certificate - aeronautical and valid standard first aid certificate.
- 2 years of aviation/dispatch experience (Systems Operations Control Centre, Land EMS, Air Traffic Control).
- Technical knowledge of air or land ambulance transfer system is considered an asset.
- Knowledge of the aviation industry including airport operations and aircraft capabilities.
- Knowledge of the provincial ambulance system and emergency services communications.
- Technically proficient in MS Office Suite and computer aided dispatch system software.

Total Rewards:

- Comprehensive Health, Dental and Vision Benefit Plan.
- 24/7 Employee and Family Assistance Program.
- Premium Defined Benefits Pension Plan Automatic Enrollment.
- Personal Day & Vacation entitlements are in accordance with the OPSEU Collective Bargaining Agreement.

At Ornge, we are:

- Community connectors.
- Equity in healthcare.
- Strong in our convictions.
- Proud of the services we provide.
- Uplifting in our mission, values, and services.

You can expect us to be:

- Competitive in pay, benefits, vacation time and more.
- Promoters of diversity.
- Champions of inclusivity and accessibility.
- Committed to your career advancement.
- A tight-knit, supportive culture.

A bit about you:

- You are driven by our collective desire to make a difference.
- Excited by problem solving and excels at in-the-moment decision making.
- Teamwork has always been where you thrive.
- You are ready to put your skills into action in a fast-paced environment.

What’s next:

- All resumes are reviewed by our team and only those under consideration will be contacted.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? **Join us**.

**Ornge. Lives uplifted.